Wednesday, December 23, 2009

RSI Unveils New Unified Portal for Avaya/Nortel Communication Management Solutions

RSI has unveiled a new website that is exclusively designed to meet the needs of Avaya customers. The site has been configured to include Avaya Compliant Solutions and Nortel Compatible Products that are lab tested and recognized around the globe.

The Avaya DevConnect and Nortel Developer Partner portfolios are now both available at:

“We advise our Nortel customers that our products will continually be supported and developed over the long haul. The Nortel assests are broadly accepted worldwide. RSI is strategically positioned to assist Nortel customers and those migrating to Avaya or other platforms. “, said Rito Salomone, president of RSI. “During these tough economic times, it is important to assure our customers that their investment is fully protected. Our applications are designed to work with the latest technologies. ”

RSI is uniquely positioned to offer total communication management solutions to every enterprise including multi-vendor environments that include Avaya/Nortel, Cisco, ShoreTel and others.

RSI now offers the broadest range of call accounting solutions including Shadow CMS Enteprise for Avaya Aura Communication Manager, Shadow CMS Enterprise for Nortel, Revolution Web Call Accounting for Avaya IP Office, Revolution Web Call Accounting for Avaya one-X QE, Nortel Activity Reporter and more all under one roof.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. RSI offers a wide range of products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services. RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

Thursday, December 10, 2009

RSI and Komutel Announce Unified Communication Solutions Branding Agreement

OSHAWA,ON and ST-GEORGES, PQ - Resource Software International Ltd. (RSI) and Komutel Inc. jointly announced today a landmark technology and branding agreement. RSI will add the Komutel productivity and presence console applications to their Total Unified Communication Management Solutions portfolio which also includes call accounting, hotel billing, switch configuration and mobile tracking.

The agreement will facilitate the market acceptance and expansion of a complete umbrella of applications designed for leading manufacturers of unified communication gear including Avaya, Cisco, Mitel, ShoreTel and Nortel. By combining RSI’s broad distribution network with Komutel’s best in class unified communications productivity applications, the alliance will allow both parties to create and deliver advanced technologies more rapidly to their customers.

Under this agreement, RSI will have the exclusive right to brand and distribute Komutel (and the former ConverTec) applications through major channels in the United States including Verizon, AT&T, CenturyLink, Qwest, Shared Technologies, Blackbox and Windstream.

RSI will brand, distribute and support the highly popular Komutel Solution for Integrated Telecommunication (SIT) unified console as part of its powerful Visual Rapport console portfolio. Visual Rapport SIT is a unified telecommunication productivity tool offering exclusive and enriched features such as information management, resources status and presence management. This solution is compatible with major telecommunication platforms such as Avaya, Cisco, Mitel, Nortel and Asterisk. Visual Rapport SIT is used in multiple vertical markets including security, healthcare, business operation, dispatch, emergency services and contact centers.

"This agreement enhances the strength of both Komutel and RSI to deliver products more quickly and broadly.", said Rito Salomone, President, RSI. "We believe this is a win-win-win situation for our two companies, our channel partners and most importantly our mutual customers."

"RSI has an excellent reputation in the industry along with well established channels to market", said Richard Poulin, President of Komutel. "Working together Komutel and RSI can quickly deliver cost effective solutions that improve efficiency and lower costs. We look forward to working with RSI to provide customers with robust Unified Communication applications."

About Komutel Inc.

Komutel is a high technology business focused on the development and marketing of innovative and cost effective telecommunications solutions. Komutel offers a suite of software products designed to enhance the performance of internal communications and inbound/outbound call handling. Komutel call centre solutions provide intelligent call queuing, real-time statistics and historical reporting in single site or networked multi-site environments. Komutel solutions are recognized in the telecommunications industry for their user friendly operation, performance enhancing analytics, reliability and return on investment. Komutel recently acquired Convertec Inc. to enhance its position as a global leader in console applications.

About Resource Software International Ltd. (RSI)

Founded in 1990, RSI is a developer and manufacturer of leading-edge communications management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, CTI applications and rebilling outsourcing services. Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.

Our distributors span the globe with offices in Australia, New Zealand, Asia, Europe, United States and Canada. More information can be found at

Wednesday, December 9, 2009

RSI Offers Nortel and Avaya Investment Protection And Long Term Compliant Solutions

RSI is offering a complete portfolio of total unified communication management solutions including call accounting, hotel billing, presence console, switch configuration and mobile tracking solutions to Avaya and the former Nortel communities.

With our Avaya DevConnect Gold and Nortel Developer Partner experience, RSI is an industry leader in providing end-to-end communication management solutions globally.

We are reaching out to our existing and new friends to provide them with a powerful portfolio of multi-vendor solutions.

Learn more here:

Inquire about distributing our products: