Thursday, May 3, 2012

Visual Rapport CRM Integrator for Cisco CallManager

RSI is proud to announce compatibility of its lead CRM integration middleware application Visual Rapport Integrator with Cisco CallManager.   Visual Rapport CRM Integrator provides seamless screen pop integration and click-to-dial functionality for customers using third party database or contact management applications.   The product is easy to deploy using TAPI which is available free on all supported versions of Cisco CallManager.

Visual Rapport CRM Integrator can reside on a virtual system and will perform seamlessly in terminal services environments.   The software can be managed from a centralized server and updates can be remotely pushed to clients.   The software can be deployed in minutes.

We develop scripts and integration for virtually all major commercial database systems.  Our professional services can also create custom drivers for proprietary in-house systems.   As an example, a travel agency with a proprietary customer database could use Visual Rapport to receive screen pops at every agent’s desktop and access the details of each customer’s travel plans from their database.

Visual Rapport CRM Integrator is available for most TAPI compliant communication servers.   Consult RSI for details on compatibility with Avaya, ShoreTel,  Digium  and other systems.

Cisco TAPI Requirements
Microsoft Windows XP/2003/Vista - 32bit: Cisco CallManager v4.2+
Microsoft Windows 7 - 32bit: Cisco CallManager v7.1.3+
Microsoft Windows 7 - 64 bit: Cisco CallManager v8.5+
Compatible Telephony Service Provider (TSP).   (32 or 64bit)

TAPI is free on all versions of the Cisco CallManager.