RSI is proud to announce compatibility of its lead CRM
integration middleware application Visual Rapport Integrator with Cisco
CallManager. Visual Rapport CRM
Integrator provides seamless screen pop integration and click-to-dial
functionality for customers using third party database or contact management
applications. The product is easy to
deploy using TAPI which is available free on all supported versions of Cisco
CallManager.
Visual Rapport CRM Integrator can reside on a virtual
system and will perform seamlessly in terminal services environments. The software can be managed from a centralized
server and updates can be remotely pushed to clients. The software can be deployed in minutes.
We develop scripts and integration
for virtually all major commercial database systems. Our professional
services can also create custom drivers for proprietary in-house systems. As an example, a travel agency with a
proprietary customer database could use Visual Rapport to receive screen pops
at every agent’s desktop and access the details of each customer’s travel plans
from their database.
Visual Rapport CRM Integrator is
available for most TAPI compliant communication servers. Consult RSI for details on compatibility
with Avaya, ShoreTel, Digium and other systems.
Cisco TAPI Requirements
Microsoft Windows XP/2003/Vista - 32bit: Cisco CallManager
v4.2+
Microsoft Windows 7 - 32bit: Cisco CallManager v7.1.3+
Microsoft Windows 7 - 64 bit: Cisco CallManager v8.5+
Compatible Telephony Service Provider (TSP). (32 or
64bit)