ONTARIO-(May 26, 2016) – Resource
Software International Ltd. (RSI), a leading provider of business communication
analytics and contact center solutions, has announced integration of their Shadow CMS
Enterprise desktop and cloud management solutions with Avaya's new Zang platform. Zang delivers the first
all-in-one cloud communication and applications-as-a-service platform (cPaaS)
for building custom apps.
Building apps for
customers, partners, and employees is essential in completing tasks in
corporate IT departments. Zang is
completely cloud-based offering rapid development and support with easy-to-use
drag and drop tools, pre-built applications and robust APIs.
RSI is the first vendor
to offer comprehensive communication management for the Zang platform. Shadow CMS Enterprise is deployable on the
desktop and or in the cloud. The
software is all encompassing allowing administrators to monitor, measure and
manage their entire communication ecosystem (including Aura, IP Office, CS 1K,
Zang and any cross section of other communication servers).
“Zang simplifies innovation. The application framework has quickly allowed
us to integrate Zang into our core portfolio of communication management and
notification systems,” says Rito Salomone, President at RSI. “From the initial Zang
announcement, RSI has been actively working to leverage the technology to offer
Avaya customers an all-encompassing analytics solution. We will proudly be unveiling Shadow CMS
Enterprise with Zang integration at the Avaya Engage conference in early June.”
“We are delighted to
work with RSI to offer communication metrics for the Zang platform and showcase
the solution at The IAUG Summit, Avava ENGAGE,” said Mo Nezarati, GM of Zang.
“With Zang and Avaya, RSI customers can consolidate and measure their entire
Software International Ltd.(RSI) is a world leader in harnessing collaboration
metrics to track, monitor and manage the performance of network facilities
resulting in a more dynamic, responsive and productive communication ecosystem.
The company offers a total unified communication management solution with
modules for call center activity, IM compliance, emergency notification,
quality of service, traffic metrics, CRM integration, billing and call detail