Friday, October 14, 2016

RSI Sponsors Presidio Exchange 2016

Presidio Exchange 2016

Miami, FL and Norwegian Cruise Lines' The Pearl

We are looking forward to our 2016 sponsorship of the Presidio Exchange. The itinerary includes breakout sessions, Expo and new networking opportunities with over 1,600 Presidio employees aboard Norwegian Cruise Lines' The Pearl.

RSI representatives will be in the show Atrium, demonstrating our latest product enhancements of our communication management portfolio.   We will show you how to empower your productivity!

Resource Software International Ltd. (RSI)
Makers of Shadow CMS Enterprise

...empower productivity

Tuesday, October 4, 2016

RSI introduces event and emergency notification to your mobile device!

Get immediate notifications about the health of your communication ecosystem sent directly to authorized mobile devices

RSI Notify is a free public broadcast system for news, events and software updates from Resource Software International Ltd. The application is also a powerful private notification system for users of the RSI product spectrum including Shadow CMS Enterprise, Shadow RTD Real Time Dashboard, Shadow OSN Onsite Notification and Shadow CRM Integrator. 

Customers of RSI products can subscribe to private notifications from their own applications including alerts, failures, hacks, misuse and emergency calls. These alarms can now be directed to RSI Notify for notification anywhere, anytime.  Never miss a critical event such as a 911 call, overload or system failures. 

Attach RSI Notify to your favorite RSI applications to receive notices of report completion, call center statistics, resource usage, network performance and many other metrics. Customers using a desktop or cloud based RSI product can purchase a mobile connector and get notifications to their iOS and Android devices.

If you wish to experience the application, please download your FREE copy from Apple App Store or Google Play. The free RSI Notify application sends RSI news, notices, software updates and other RSI broadcasts to your device.   

RSI Notify can be connected to your favorite blogs, social media, messaging applications, IoT ready devices and more. Contact us to discuss connection of RSI Notify to your environment.

Download your copy for your mobile device...

Visit our website at for more details.

Saturday, October 1, 2016

Zang Analytics Now Supported on RSI Shadow CMS Enterprise Communication Management

OSHAWA, ONTARIO-(May 26, 2016) – Resource Software International Ltd. (RSI), a leading provider of business communication analytics and contact center solutions,  has announced integration of their Shadow CMS Enterprise desktop and cloud management solutions with Avaya's new Zang platform. Zang delivers the first all-in-one cloud communication and applications-as-a-service platform (cPaaS) for building custom apps.

Building apps for customers, partners, and employees is essential in completing tasks in corporate IT departments.  Zang is completely cloud-based offering rapid development and support with easy-to-use drag and drop tools, pre-built applications and robust APIs.

RSI is the first vendor to offer comprehensive communication management for the Zang platform.  Shadow CMS Enterprise is deployable on the desktop and or in the cloud.  The software is all encompassing allowing administrators to monitor, measure and manage their entire communication ecosystem (including Aura, IP Office, CS 1K, Zang and any cross section of other communication servers).  

 “Zang simplifies innovation.  The application framework has quickly allowed us to integrate Zang into our core portfolio of communication management and notification systems,” says Rito Salomone, President at RSI. “From the initial Zang announcement, RSI has been actively working to leverage the technology to offer Avaya customers an all-encompassing analytics solution.  We will proudly be unveiling Shadow CMS Enterprise with Zang integration at the Avaya Engage conference in early June.”

“We are delighted to work with RSI to offer communication metrics for the Zang platform and showcase the solution at The IAUG Summit, Avava ENGAGE,” said Mo Nezarati, GM of Zang. “With Zang and Avaya, RSI customers can consolidate and measure their entire communication ecosystem.”

Resource Software International Ltd.(RSI) is a world leader in harnessing collaboration metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a total unified communication management solution with modules for call center activity, IM compliance, emergency notification, quality of service, traffic metrics, CRM integration, billing and call detail reporting.

For more information, visit our website at