Team
collaboration applications are disrupting traditional ways of communication.
The most popular solutions integrate voice, video, chat and virtual meeting
spaces to rapidly enable colleagues to share ideas, build consensus, establish
direction and or accomplish specified objectives. Many organizations can now consolidate existing
communication tools into a single platform deployed across the entire
enterprise.
There is a new breed of team collaboration
solutions jostling for market share by major heavyweights including Cisco Spark, Microsoft Teams and RingCentral Glip alongside pioneer Slack. All vendors
promise a unified experience but in practice many organizations remain
hamstrung by investments in legacy systems and fragmented multi-vendor
landscapes. However, the solutions themselves do offer robust all-in-one converged
collaboration experiences. This has emboldened many organizations to move
towards a consolidation of systems rather than separate vendors for voice,
video, meetings and team collaboration.
Diving into team collaboration is only effective
if stakeholders embrace the new technology otherwise there is even greater
frustration from navigating between multiple applications. Managers need to
make sure that new communication platforms are being adopted and improve
business outcomes.
At Enterprise Connect 2018 in Orlando, Florida
last week, Jason Kasch, CIO at Structural Group, a Maryland-based engineering
and construction firm, said his company previously used a range of applications
to connect workers – including Microsoft Yammer, Oracle Social Network, text
messaging platform GroupMe and team collaboration pioneer - Slack. By standardizing
on one converged platform, RingCentral Glip, the company found it easier for
employees engage others within the organization across multiple locations in
several time zones.
“We had a
bunch of different products where people were collaborating and the one piece
that was missing was a central contact point,” Kasch explained. “If everyone
was on a different platform, they didn’t have the ability to single point click
to start a video conference or a conversation immediately.”
Kasch said the greatest advantage from the
deployment of RingCentral Glip team collaboration was the elimination of time
spent flipping between applications to share content with others.
“When we collapsed all of those onto one
platform we didn’t do it consciously saying, ‘Hey, this was a problem!’, because
we didn’t realize it had been a problem before,” he said. “But the minute we
launched RingCentral and gave everyone in the company access to Glip, everyone
started migrating all of their conversations to this platform so they could
converse with everybody else in the company.”
Cisco Spark was touted for its simplicity and quality of meeting experiences. Cisco leverages its vast experience in meeting quality and end-to-end secure encryption of collaboration data. Cisco Spark coupled with WebEx builds a compelling case for using Cisco team collaboration.
Jonathan Rosenberg, VP and CTO of Cisco’s Collaboration Technology Group, argued that Spark is best positioned to address disjoint communications by creating “a wrapper around the stuff you already have and make it better.” Rosenberg offered an example of a major U.S. retailer that utilizes Cisco Spark in-store for internal chat and across the enterprise for corporate communications. He also touted how NBC Universal leveraged Cisco Spark in the broadcasts from the recent XXIII Winter Games.
More than ever before, managers are faced with selecting between a vast array of communication tools. The selection process may be complex but what happens when a chosen solution is deployed is even more daunting. Migrating from traditional premise based PBX solutions to all-encompassing cloud-based team collaboration requires a general shift in workplace culture, buy-in from all stakeholders and maximum adoption. People need to leave old ways of doing things behind. Team collaboration analytics is needed to make sure selected tools are being adopted, reduce decision times and improve collaboration.
Cisco Spark was touted for its simplicity and quality of meeting experiences. Cisco leverages its vast experience in meeting quality and end-to-end secure encryption of collaboration data. Cisco Spark coupled with WebEx builds a compelling case for using Cisco team collaboration.
Jonathan Rosenberg, VP and CTO of Cisco’s Collaboration Technology Group, argued that Spark is best positioned to address disjoint communications by creating “a wrapper around the stuff you already have and make it better.” Rosenberg offered an example of a major U.S. retailer that utilizes Cisco Spark in-store for internal chat and across the enterprise for corporate communications. He also touted how NBC Universal leveraged Cisco Spark in the broadcasts from the recent XXIII Winter Games.
More than ever before, managers are faced with selecting between a vast array of communication tools. The selection process may be complex but what happens when a chosen solution is deployed is even more daunting. Migrating from traditional premise based PBX solutions to all-encompassing cloud-based team collaboration requires a general shift in workplace culture, buy-in from all stakeholders and maximum adoption. People need to leave old ways of doing things behind. Team collaboration analytics is needed to make sure selected tools are being adopted, reduce decision times and improve collaboration.
The old adage once again rings true – you cannot manage what you cannot
measure. Team collaboration analytics
are imperative for making intelligent decisions about the lifeline of every
enterprise.
About RSI
About RSI
Founded in 1990, RSI is a world leader in producing products, training and
resources that manage, control and reduce the expense of communication
facilities resulting in a more dynamic, responsive and productive communication
ecosystem. RSI offers communication management solutions for premise, hybrid
and cloud environments that empower enterprises to increase adoption of new
technologies, remove bottlenecks, reconcile expenses and improve customer
experience. Core solutions include call accounting, call center reporting, real
time dashboards, emergency notification and team collaboration analytics. The
company also offers professional services for building custom integrations that
connect technologies together.
The company recently released team collaboration analytics for RingCentral Glip
https://glip.shadowspaces.io
The company recently released team collaboration analytics for RingCentral Glip
https://glip.shadowspaces.io
and a similar solution for Cisco Spark
https://spark.shadowspaces.io
https://spark.shadowspaces.io