The success of every business is directly related to their ability to communicate
from anywhere. Efficient collaboration is the essential ingredient in allowing
colleagues to share ideas, build consensus, establish direction and get things
done.
Communication
has rapidly evolved from desk-tied audio connection to participants huddling in
virtual groups or teams empowered through voice, video, and chat. Participants can contribute ideas, deliver
presentations, engage colleagues, and build direction by sharing files, white
boarding and screen share.
Team collaboration
solutions such as Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack
and many others are forcing managers to think beyond the enterprise. These
solutions address the realities of today’s digital transformation. People are
demanding more from their communication ecosystem. Agile workers need to access
information anywhere, anytime in secure but flexible work spaces from any
device. Most organizations
can now consolidate existing communication tools into a single platform
deployed across the entire enterprise.
More than ever before, managers are faced with
selecting between a vast array of communication tools. The selection process
may be complex but what happens when a chosen solution is deployed is even more
daunting. Migrating from traditional premise based PBX solutions to
all-encompassing cloud-based team collaboration requires a general shift in
workplace culture, buy-in from all stakeholders and maximum adoption. People
need to leave old ways of doing things behind.
Traditional call accounting systems largely
focus on premise based PBX systems with central focus on voice traffic activity.
The evolution of team collaboration requires more sophisticated analysis of
various communication channels and participant behavior. Team collaboration
analytics is needed to make sure selected tools are being adopted, reduce
decision times and improve collaboration.
RSI’s Shadow Spaces for Team Collaboration offers
insights to managers about user adoption, project progression, calls, meetings,
bot activity, file uploads, activity/inactivity of spaces and trending topics.
This allows managers to increase adoption, accelerate their digital
transformation and maintain a healthy collaboration ecosystem ensuring maximum
ROI.
The old adage still rings true – you cannot manage what you cannot
measure. RSI is recognized globally for creating solutions that
help you proactively measure, monitor and manage your communication ecosystem.
Our mission has never strayed from giving organizations an upper hand on
empowering productivity through seamless collaboration management. Managers no
longer need to be tied to their desks to act, react and enact communication solutions
based on concrete real time quantitative information.
About RSI
Founded in 1990, RSI is a world leader in
producing products, training and resources that manage, control and reduce the
expense of communication facilities resulting in a more dynamic, responsive and
productive communication ecosystem. RSI offers communication management
solutions for premise, hybrid and cloud environments that empower enterprises
to increase adoption of new technologies, remove bottlenecks, reconcile
expenses and improve customer experience. Core solutions include call
accounting, call center reporting, team collaboration analytics, real time
dashboards, and emergency notification. The company also offers professional
services for building custom AI/Bots and CRM integrations that connect technologies
together.
For more information, visit our website at: www.telecost.com
For more information, visit our website at: www.telecost.com