Wednesday, May 2, 2018

Team Collaboration Analytics: Its Not Just Call Accounting Anymore

The success of every business is directly related to their ability to communicate from anywhere. Efficient collaboration is the essential ingredient in allowing colleagues to share ideas, build consensus, establish direction and get things done. 

Communication has rapidly evolved from desk-tied audio connection to participants huddling in virtual groups or teams empowered through voice, video, and chat.  Participants can contribute ideas, deliver presentations, engage colleagues, and build direction by sharing files, white boarding and screen share.  

Team collaboration solutions such as Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack and many others are forcing managers to think beyond the enterprise. These solutions address the realities of today’s digital transformation. People are demanding more from their communication ecosystem. Agile workers need to access information anywhere, anytime in secure but flexible work spaces from any device. Most organizations can now consolidate existing communication tools into a single platform deployed across the entire enterprise.

More than ever before, managers are faced with selecting between a vast array of communication tools. The selection process may be complex but what happens when a chosen solution is deployed is even more daunting. Migrating from traditional premise based PBX solutions to all-encompassing cloud-based team collaboration requires a general shift in workplace culture, buy-in from all stakeholders and maximum adoption. People need to leave old ways of doing things behind.

Traditional call accounting systems largely focus on premise based PBX systems with central focus on voice traffic activity. The evolution of team collaboration requires more sophisticated analysis of various communication channels and participant behavior. Team collaboration analytics is needed to make sure selected tools are being adopted, reduce decision times and improve collaboration. 

RSI’s Shadow Spaces for Team Collaboration offers insights to managers about user adoption, project progression, calls, meetings, bot activity, file uploads, activity/inactivity of spaces and trending topics. This allows managers to increase adoption, accelerate their digital transformation and maintain a healthy collaboration ecosystem ensuring maximum ROI.
The old adage still rings true – you cannot manage what you cannot measure.   RSI is recognized globally for creating solutions that help you proactively measure, monitor and manage your communication ecosystem. Our mission has never strayed from giving organizations an upper hand on empowering productivity through seamless collaboration management. Managers no longer need to be tied to their desks to act, react and enact communication solutions based on concrete real time quantitative information.   

About RSI
Founded in 1990, RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. RSI offers communication management solutions for premise, hybrid and cloud environments that empower enterprises to increase adoption of new technologies, remove bottlenecks, reconcile expenses and improve customer experience. Core solutions include call accounting, call center reporting, team collaboration analytics, real time dashboards, and emergency notification. The company also offers professional services for building custom AI/Bots and CRM integrations that connect technologies together.

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