RSI offers Avaya + RingCentral Analytics Out of the Box

Congratulations to Avaya & RingCentral for their new strategic partnership.  We have been working with both vendor platforms for many years.  Now more than ever, its important to leverage an all-in-one product to consolidate premise and cloud landscapes into a single analytics platform.   Make sense of all your data in one place!   How?   Our Shadow All-In-One Analytics offers call accounting, historical and real time dashboards for call centers, call recording playback and emergency notification under one roof (for premise and cloud deployments)! Check us out on: http://www.telecost.com/avaya.php and http://www.telecost.com/ringcentral.php

RingCentral to Become Exclusive Provider of UCaaS Solutions to Avaya in Strategic Partnership

BELMONT, Calif.--(BUSINESS WIRE)--RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that it will enter into a commercial agreement with Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, making it the exclusive provider of Unified Communications as a Service (UCaaS) solutions to Avaya. RingCentral and Avaya will introduce a new solution, “Avaya Cloud Office by RingCentral” (“Avaya Cloud Office” or “ACO”). RingCentral and Avaya will jointly develop programs to leverage Avaya’s global sales and partner network, as well as build automated technologies for seamless customer transition to RingCentral’s leading global UCaaS solution.

“We are excited to bring RingCentral’s leading UCaaS platform to Avaya’s installed base of over 100 million users and over 4,700 partners, providing long-term growth opportunities for both our companies.”

This strategic partnership leverages the respective strengths of Avaya and RingCentral to provide a definitive differentiated solution,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral. “We are excited to bring RingCentral’s leading UCaaS platform to Avaya’s installed base of over 100 million users and over 4,700 partners, providing long-term growth opportunities for both our companies.”

Avaya has one of the world’s largest installed base of on-premise Unified Communications (UC) seats, and an extensive partner network, spanning over 180 countries. Avaya Cloud Office will maximize Avaya’s global market opportunity by adding a strong cloud solution to its portfolio.

“Avaya and RingCentral’s joint investment and commitment to bringing Avaya Cloud Office to market creates an unprecedented opportunity to accelerate the transition to the cloud with attractive economics for our customers and partners,” said Jim Chirico, President and CEO of Avaya. “This also gives us the opportunity to unlock value from a largely unmonetized base of our business as it brings compelling value to our customers and partners. We believe this highly complementary partnership is a game changer that expands the total addressable market for Avaya and creates meaningful value for both Avaya and RingCentral.”

Avaya and RingCentral will jointly develop programs, technologies, and automation to facilitate smooth transition of Avaya’s UC customer base to the cloud. This collaboration will enable Avaya’s customers to leverage their existing investments while drastically reducing migration complexities and timeframes. Avaya Cloud Office is expected to provide an attractive total cost of ownership for Avaya customers and favorable compensation for Avaya and its partners.

Under the commercial agreement, both companies will contribute resources towards development and sales & marketing of Avaya Cloud Office. RingCentral will pay Avaya an advance of $375 million, predominantly for future commissions, as well as certain licensing rights (the “Consideration Advance”). The Consideration Advance will be paid primarily in stock.

RingCentral will also purchase $125 million aggregate principal amount of 3% convertible and redeemable preferred stock, obtaining approximately a 6% position in Avaya on an as-converted basis. This will be funded with existing cash on balance sheet. This minority investment will require neither partial or full financial statement consolidation nor equity method accounting.

Additional information regarding the transaction will be included in a Form 8-K that will be filed with the Securities and Exchange Commission.

Goldman Sachs & Co. LLC is serving as an exclusive advisor to RingCentral. Wilson Sonsini Goodrich & Rosati is serving as an exclusive legal counsel to RingCentral.

This agreement does not require shareholder vote of either company, is subject to customary regulatory approvals, and is expected to close in Q4 2019. The Board of Directors of both companies have unanimously approved the transaction.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. That is the promise of Work as One™. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2019 RingCentral, Inc. All rights reserved. RingCentral, Work as One, and the RingCentral logo are trademarks of RingCentral, Inc.

Forward-Looking Statements

This press release contains “forward-looking statements,” including but not limited to, statements regarding RingCentral’s future financial and operating performance, RingCentral’s plans to partner with Avaya to offer Avaya Cloud Office by RingCentral, the anticipated benefits of and activity under RingCentral’s strategic partnership with Avaya, including the ability to create a long-term growth opportunities for RingCentral, and the expected timeframe for the closing of the strategic transaction. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including risks related to the parties’ ability to successfully satisfy closing conditions and perform their obligations under the commercial arrangement, the parties ability to successfully develop and execute the envisioned jointly developed programs, technology and automation, the ability to successfully transition customers to RingCentral’s UCaaS solution, as well as those risks and uncertainties included under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in RingCentral’s Form 10-Q for the quarter ended June 30, 2019, filed with the Securities and Exchange Commission; and in other filings RingCentral makes with the Securities and Exchange Commission from time to time.

All forward-looking statements in this press release are based on information available to RingCentral as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates.

Contacts

Investor Relations Contact: 
Ryan Goodman, RingCentral
(650) 918-5356
Ryan.Goodman@ringcentral.com

Media Contact: 
Mariana Kosturos, RingCentral
(650) 562-6545
Mariana.Kosturos@ringcentral.com

Avaya and RSI help Tippmann Affiliated Group increase ROI with more happy customers!

Read Success Story:

https://www.telecost.com/pdf/avaya/success%20stories/cs-tippmann-ada-smb8207en-bp.pdf

Resource Software International Ltd. (RSI) Shadow UC Analytics Now Listed in Microsoft AppSource and Azure Marketplace

OSHAWA, Ontario — July 18, 2019 — Resource Software International Ltd. (RSI), a leading provider of collaboration analytics for every enterprise, today announced that its Shadow UC Analytics was selected for inclusion in both the Microsoft AppSource and Azure Marketplace websites. Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

RSI is a Microsoft technology partner offering third-party solutions that interoperate with Microsoft UC technology and extend the value of a company’s investment in its collaboration ecosystem. Shadow UC Analytics helps improve customer interaction, prevent system hacks, eliminate bottlenecks, reconcile expenses, increase adoption of new systems, drive digitization and empower productivity.

“RSI is delighted our flagship solution Shadow UC Analytics has been published in the Microsoft AppSource and Azure Marketplace. Over the years, Shadow has been continually developed to meet the high standards of interoperability with Microsoft Lync, Skype for Business and soon Teams.” said Rito Salomone, President, RSI. “Shadow offers a 360-degree view of Unified Communications usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be studied to highlight user adoption, performance metrics and cost savings.”

About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of communication management solutions. The company offers a wide range of products including: call accounting, team collaboration metrics, response groups dashboards, historical reporting, emergency notification and custom AI/Bot/CRM integrations in over 80 countries around the world. RSI is focused on providing Microsoft customers training and resources that offer insight about the health of their communication ecosystem.

For more information, visit our website:
www.telecost.com.

Or, visit our pages on the Microsoft websites:

Microsoft Azure Marketplace
Microsoft AppSource

Premise Notification for RingCentral calling customers

Ensure you have real-time location information for first responders allowing them to quickly locate the individual that made the call.

https://ringcentral.telecost.com

RSI Demonstrating Shadow All In One Analytics at Cisco Live 2019

Discover how RSI empowers productivity through proactive, intuitive and intelligent collaboration analytics.

https://www.telecost.com/cisco.php

RSI Shadow All In One Analytics Solutions Now Rated “Avaya Compliant”

NEWS RELEASE

• Shadow CMS Enterprise v 5.2.3  is compatible with Avaya Aura® Session Manager Release 8.0
• Shadow OSN Onsite Notification v 2.4 is compatible with Avaya IP Office 500 v2 Release 11
• Shadow solutions help businesses track, monitor and manage their communication network facilities.

OSHAWA, Ontario — April 9, 2019 — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise v 5.2.3 analytics is compliant with Avaya Aura® Session Manager Release 8.0 and Shadow OSN Onsite Notification v 2.4 is compliant with Avaya IP Office Release 11. Avaya is a global leader in enterprise communications systems, software and services.

Shadow CMS Enterprise helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-tested by Avaya for compatibility with Avaya Aura® Session Manager Release 8.0.  Shadow OSN Onsite Notification offers premise-based alerting of Avaya IP Office emergency events helping ensure safety and security.

"RSI is delighted our core portfolio, Shadow, has demonstrated compliance with Avaya Aura® Session Manager Release 8.0 and Avaya IP Office Release 11. Over the years, Shadow has been continually developed to meet the high standards of interoperability with Avaya. We offer the broadest range of compatible analytics solutions for Avaya telephony platforms for various industry segments including hospitality, health care, education, government, retail and general business," said Rito Salomone, President, RSI. "Shadow helps our mutual customers enhance security, maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses."

RSI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

As a Technology Partner, RSI is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

"RSI is a long term Technology Partner of Avaya providing a broad range of multi-platform communication management solutions to our mutual customers ”, said Eric Rossman, vice president, developer relations, Avaya. “Through systematic analysis, reporting and reconciliation, RSI Shadow solutions have helped improve customers safety, cut costs, increase productivity and bolster the bottom line."

About Resource Software International Ltd. (RSI)

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of collaboration analytics solutions. The company offers a wide range of products including: call accounting, contact center dashboards, cradle-to-grave analysis, adoption analytics and emergency notification. RSI has distributors in North America, Europe, Caribbean and Middle East.  As a proud Avaya DevConnect Technology Partner, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication ecosystem.

For more information visit www.telecost.com. 

RSI offers migration path for Avaya BCMR customers

Avaya Basic Call Management Recording Desktop (BCMR-D)™ software was used to give supervisors the real-time and historical call center data that they need to gain center efficiencies and reduce costs. BCMR Desktop software as a highly functional, low-cost, MIS solution that generally satisfied the needs of many call centers without having to invest in more elaborate costly Elite Contact Center reporting functionality. Avaya discontinued BCMR-D leaving customers with very few options.

RSI, an Avaya DevConnect partner, continues to offer a low-cost alternative to BCMR-D, that allows customers to visualize the valuable real time agents/queue activity in a modern day dashboard. Shadow CMS All-In-One Analytics for Avaya CM fully supports BCMR historical and real time reporting. 

RSI is a proud vendor of All-in-One communication analytics for all major AVAYA platforms (from legacy systems to Avaya Cloud). You may want to talk to us about our consolidated approach to managing your entire collaboration ecosystem in-house or in the cloud!  We can help you get serious about managing your entire collaboration ecosystem (even non-AVAYA)! 

Visit our website at https://www.telecost.com or email sales@telecost.com for more details!

RSI at Enterprise Connect 19

If you missed us at Enterprise Connect 2019,  visit our website and contact us about your collaboration analytics needs.

https://www.telecost.com

RSI offers Microsoft UC Analytics for Skype for Business

Take a deep dive into Skype for Business, Response Groups and user/agent activity.

https://www.telecost.com/microsoft.php