Shadow Agent - Lags, Call Handling Disruption Caused by Provider

 

May 1, 2024, 8:40 AM ET  

Symptoms:  

Shadow Agent authentication, embeddable inbound, outbound calling experiencing blackouts.

Problem:

The provider, RingCentral, is experiencing outages impacting Shadow Agent performance.

They are actively working on the problem.

RESOLUTION:
Check RingCentral's Service Portal here:
RC Service Status Dashboard (ringcentral.com)


FINAL RESOULTION:   
Resolved by Provider

RSI Support Services.

support@telecost.com

#NOTICE #EXPIRY:7  #ALERT

#SERVICES
#SHADOWAGENT  #SHADOWAGENT-GREEN
#WEBEX
#ZOOM
#AMAZON
#WEBEX
#RINGCENTRAL #RINGCENTRAL-RED
#END