Tuesday, May 7, 2024

RSI Shadow Agent Coupled with RingEX are a natural tandem for migrating Mitel customers.

RingCentral EX (formerly MVP) is widely acknowledged as the market-leading UCaaS solution, offering
a single-app experience, unmatched reliability, seamless integration with existing business apps, and a global footprint in 110+ countries.

RingCentral EX's undeniable benefits, as well as how easy it is for organizations with Mitel equipment to get started, is why thousands of organizations have successfully migrated to RingCentral thus far. Additionally, many partners recognize the immense value of the Mitel’s partnership with RingCentral.

Coupled with RingCentral EX, RSI Shadow Agent adds popular functions such as custom break codes, states, agent/queue supervisor management, auto-logoff, queue call backs, expected wait times, real time leaderboards and queue KPIs. Discover how to tag calls with disposition or incident codes for better understanding of customer interaction. Shadow Agent also introduces cradle to grave timelines, transcription, call recording playback, sentiment analysis, RingCX integration and enterprise grade analytics using RSI Shadow All In One Analytics.

Find out how RSI can provide CX features without licenses.