October 20, 2025
Symptoms:
Shadow Agent failure to connect and or receive real time call information.
Problem:
Amazon's cloud services unit AWS was recovering on Monday from a widespread outage that knocked out thousands of websites along with some of the world's most popular apps — including Snapchat and Reddit — and disrupted businesses globally.
After roughly three hours of disruptions, systems were gradually coming back online as of 6 a.m. ET, with AWS saying it was seeing "significant signs of recovery" for some impacted services.
We are actively monitoring Amazon Web Services and will offer a final resolution update when fully functional.
RESOLUTION UPDATE:
We are actively monitoring Amazon Web Services and will offer a final resolution update when fully functional.
Shadow Agent will be fully functional once AWS resolves their health issues:
https://health.aws.amazon.com/health/status
RSI Support Services.
#NOTICE #EXPIRY:3 #EXPIRE:3 #RSI #ALERT
#BLOG #RSI
#POPULAR
#SERVICES
#SHADOWAGENT #SHADOWAGENT-RED
#WEBEX
#ZOOM
#AMAZON
#WEBEX
#RINGCENTRAL #RINGCENTRAL-RED
#END
EXPIRE:2