Presentation
This presentation highlights our exclusive total unified communication management portfolio for all major platforms. RSI offers a broad spectrum of solutions that include cloud call accounting, real time hotel/healthcare billing, CRM integration, switch administration, emergency notification, contact center dashboard and enterprise reporting. Special focus will be placed on a our exclusive Avaya SME Premier Partner Solutions. The session will run for approximately 50-55 minutes with additional time for Q&A
Register now as space is limited!
Select one of two sessions at your convenience:
Monday, January 9 at 10:30 AM (EST New York GMT -5:00)
Link to registration area for Session 1-- https://rsi-meeting.webex.com/rsi-meeting/j.php?ED=188530347&UID=493118447&RT=NCMxMQ%3D%3D
OR
Monday, January 9 at 3:30 PM (EST New York GMT -5:00)
Link to registration area for Session 2-- https://rsi-meeting.webex.com/rsi-meeting/j.php?ED=188530522&UID=493118447&RT=NCMxMQ%3D%3D
Thursday, December 22, 2011
Wednesday, December 14, 2011
RSI announces Call Accounting Pin Code Manager Module for Digium Switchvox
Resource Software International Ltd. (RSI), a global leader in unified communication management solutions, is proud to unveil Shadow CMS Switchvox Pin Code Manager. This new module is an extension to the popular RSI Shadow CMS Enterprise call accounting and telecom expense management software. The new Shadow CMS Switchvox Pin Code Manager is a unique integration module that provides outbound real time pin code validation and authorization for Digium Switchvox SMB 65, 305 and 355 v4.5 or later.
The RSI Shadow CMS Switchvox Pin Code Manager, a tailored solution offered exclusively by RSI, bridges Switchvox and the Shadow CMS Enterpise personnel directory. Callers can now be assigned a special pin code, authorization code, password or account number and authenticated with the personnel directory within Shadow CMS Enterprise. This allows every call to be verified for greater accountability, control and accurate billing.
Educational institutions, professional services firms, government services and other organizations often face the tedious task of allocating communications expenses to students, personnel or clients. The RSI Shadow CMS Switchvox Pin Code Manager ensures proper verification and authorization before a call is placed. The call detail information can be used to accurately generate detailed reconciliation reports and cost recovery invoices. These results can be automatically directed to accounting systems, spreadsheets, HTML, email and a variety of other formats.
In many cases, Shadow CMS Enterprise can act as a watchdog and reduces personal activity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in lost collectible telecom expenses.
The RSI call management portfolio spans a broad range of industry sectors including education, government, healthcare, retail, tourism, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.
Resource Software International Ltd. (RSI) is internationally recognized as a leading provider of a complete line of total unified communications management solutions for every enterprise. Founded in 1990, RSI believes in leveraging leading edge technologies to provide concrete tools for information managers. We believe communication is the key to a world that demands instantaneous results. We develop, manufacture and distribute communication management applications for: call accounting, real time dashboard, computer telephony integration, screen pops, desktop productivity, toll fraud, alert notification, wake up calls, hotel and motel billing, instant messaging, carrier comparisons, rebilling, facilities management, equipment billing. We also provide a number of outsourcing and managed services including invoice analysis, rebilling and call accounting. We pride ourselves in providing the very best dynamic cost-effective, user-friendly solutions that can be offered to all businesses. We provide robust interoperable solutions for Digium.
Find out how you can integrate your Digium Switchvox with RSI Shadow CMS Enterprise call accounting software to ensure validated telephony transactions. Visit www.telecost.com/digium.htm
The RSI Shadow CMS Switchvox Pin Code Manager, a tailored solution offered exclusively by RSI, bridges Switchvox and the Shadow CMS Enterpise personnel directory. Callers can now be assigned a special pin code, authorization code, password or account number and authenticated with the personnel directory within Shadow CMS Enterprise. This allows every call to be verified for greater accountability, control and accurate billing.
Educational institutions, professional services firms, government services and other organizations often face the tedious task of allocating communications expenses to students, personnel or clients. The RSI Shadow CMS Switchvox Pin Code Manager ensures proper verification and authorization before a call is placed. The call detail information can be used to accurately generate detailed reconciliation reports and cost recovery invoices. These results can be automatically directed to accounting systems, spreadsheets, HTML, email and a variety of other formats.
In many cases, Shadow CMS Enterprise can act as a watchdog and reduces personal activity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in lost collectible telecom expenses.
The RSI call management portfolio spans a broad range of industry sectors including education, government, healthcare, retail, tourism, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.
Resource Software International Ltd. (RSI) is internationally recognized as a leading provider of a complete line of total unified communications management solutions for every enterprise. Founded in 1990, RSI believes in leveraging leading edge technologies to provide concrete tools for information managers. We believe communication is the key to a world that demands instantaneous results. We develop, manufacture and distribute communication management applications for: call accounting, real time dashboard, computer telephony integration, screen pops, desktop productivity, toll fraud, alert notification, wake up calls, hotel and motel billing, instant messaging, carrier comparisons, rebilling, facilities management, equipment billing. We also provide a number of outsourcing and managed services including invoice analysis, rebilling and call accounting. We pride ourselves in providing the very best dynamic cost-effective, user-friendly solutions that can be offered to all businesses. We provide robust interoperable solutions for Digium.
Find out how you can integrate your Digium Switchvox with RSI Shadow CMS Enterprise call accounting software to ensure validated telephony transactions. Visit www.telecost.com/digium.htm
Friday, December 9, 2011
|
Thursday, November 17, 2011
The Importance of Managing Your Entire Communication Ecosystem
Communication facilities are the essential lifeline to every business. Survival is often dependent on whether the business communication infrastructure is functioning smoothly and effectively. A savvy business, especially during times of economic downturns, will look to consolidate, solidify and aggressively hunt for new opportunities.
Communication managers have always had the unenviable task of stretching funds while maximizing tightly controlled budgets. They must walk a tightrope to effectively manage current facilities while identifying and implementing new and innovative solutions that enhance business communications, improve the customer experience and increase productivity.
Traditional telephone reporting was generally based on a basic call log that provided nuggets of valuable information such as date, time, duration and digits dialed. This information could be monitored, processed and stored in a database for detailed reporting. There are many vendors of call accounting software that provided these tools for itemizing, reconciling and analyzing telephone activity.
In a complex ecosystem managers are often unaware of misuse, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. Communication management solutions can help shield companies from system overload and fraudulent activity. A comprehensive total unified communication management system can pinpoint bottlenecks and suspicious activity, formulate migration strategies and control telecom spend.
Core components such as call accounting can help reconcile carrier invoices with business activity. Some businesses make it a practice to bill employees for excessive non-business and long distance calls. In many cases, the call accounting system acts as a watchdog and reduces personal activity. This results in more right to business calls and greater productivity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in telecom expenses. A study by the Aberdeen Group supports these assertions. "The telecommunications spending area is so wrought with inefficiency, in fact, most enterprises don't know how much they spend on telecom services, never mind how they can best manage those budgets." These survey results highlight the critical need for all encompassing total communication management software solutions that can provide concise metrics about calling patterns and comparative analysis of various plans.
With the adoption of IP-based telephone systems over traditional PBX systems, new complexities have arisen that change the way communication metrics are attained. Customers can share facilities and resources across multiple offices in different buildings, cities or time zones. The boundaries present in self contained traditional PBXs are no longer a barrier in dynamic IP-based communication networks.
SIP communications allow individuals to be connected to enterprise communication servers from their home office, cottage or anywhere around the globe. Contact centers can be transparently implemented across an enterprise that is physically sprawled in many locations and calls can be distributed without incurring additional long distance charges. SIP is an open protocol, and Voice over IP through SIP relies on a set of other open protocols and standards that facilitate communication. Individuals are no longer limited to an extension from a closed telephone switch but can now become subscribers in an enterprise ecosystem.
Traffic can now be routed over many different channels and can include voice and data multimedia communication. Call detail record logging has become much more elaborate than simply monitoring a serial port for CDR data. Call accounting for today's world needs to bring together the metrics from various communication facilities under one umbrella. These platforms may include mobile/wireless, video and call detail data from traditional and converged communication servers.
Cloud-based communication management can be a Software as a Service (SaaS) alternative to expending internal resources to manage costly in-house hardware and software. Often these services can be tailored to the needs of the customer. The focus can be strictly for basic incoming and outgoing telephone call tracking from a PBX system or all encompassing of the entire communication ecosystem. Some companies offer complete outsourcing services for remote data collection, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, workgroup reporting, auto attendant, mobile tracking, internet usage and more.
Founded in 1990, Resource Software International Ltd. (RSI) offers a wide range of products including call accounting, hotel billing, real-time dashboard, CRM integration, switch administration, emergency/event notification, mobile tracking and remote cloud-based telemanagement services. Our solutions harness telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. For more information visit our website.
Communication managers have always had the unenviable task of stretching funds while maximizing tightly controlled budgets. They must walk a tightrope to effectively manage current facilities while identifying and implementing new and innovative solutions that enhance business communications, improve the customer experience and increase productivity.
Traditional telephone reporting was generally based on a basic call log that provided nuggets of valuable information such as date, time, duration and digits dialed. This information could be monitored, processed and stored in a database for detailed reporting. There are many vendors of call accounting software that provided these tools for itemizing, reconciling and analyzing telephone activity.
In a complex ecosystem managers are often unaware of misuse, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. Communication management solutions can help shield companies from system overload and fraudulent activity. A comprehensive total unified communication management system can pinpoint bottlenecks and suspicious activity, formulate migration strategies and control telecom spend.
Core components such as call accounting can help reconcile carrier invoices with business activity. Some businesses make it a practice to bill employees for excessive non-business and long distance calls. In many cases, the call accounting system acts as a watchdog and reduces personal activity. This results in more right to business calls and greater productivity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in telecom expenses. A study by the Aberdeen Group supports these assertions. "The telecommunications spending area is so wrought with inefficiency, in fact, most enterprises don't know how much they spend on telecom services, never mind how they can best manage those budgets." These survey results highlight the critical need for all encompassing total communication management software solutions that can provide concise metrics about calling patterns and comparative analysis of various plans.
With the adoption of IP-based telephone systems over traditional PBX systems, new complexities have arisen that change the way communication metrics are attained. Customers can share facilities and resources across multiple offices in different buildings, cities or time zones. The boundaries present in self contained traditional PBXs are no longer a barrier in dynamic IP-based communication networks.
SIP communications allow individuals to be connected to enterprise communication servers from their home office, cottage or anywhere around the globe. Contact centers can be transparently implemented across an enterprise that is physically sprawled in many locations and calls can be distributed without incurring additional long distance charges. SIP is an open protocol, and Voice over IP through SIP relies on a set of other open protocols and standards that facilitate communication. Individuals are no longer limited to an extension from a closed telephone switch but can now become subscribers in an enterprise ecosystem.
Traffic can now be routed over many different channels and can include voice and data multimedia communication. Call detail record logging has become much more elaborate than simply monitoring a serial port for CDR data. Call accounting for today's world needs to bring together the metrics from various communication facilities under one umbrella. These platforms may include mobile/wireless, video and call detail data from traditional and converged communication servers.
Cloud-based communication management can be a Software as a Service (SaaS) alternative to expending internal resources to manage costly in-house hardware and software. Often these services can be tailored to the needs of the customer. The focus can be strictly for basic incoming and outgoing telephone call tracking from a PBX system or all encompassing of the entire communication ecosystem. Some companies offer complete outsourcing services for remote data collection, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, workgroup reporting, auto attendant, mobile tracking, internet usage and more.
Founded in 1990, Resource Software International Ltd. (RSI) offers a wide range of products including call accounting, hotel billing, real-time dashboard, CRM integration, switch administration, emergency/event notification, mobile tracking and remote cloud-based telemanagement services. Our solutions harness telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. For more information visit our website.
Tuesday, November 15, 2011
Did you know that RSI offers Cloud based Call Accounting?
Secure hosted telecom software solutions provide a fully managed alternative to purchasing hardware and software and expending internal resources. RSI offers complete remote services for polling, charge-back, network planning, traffic analysis, carrier/service comparisons and ad hoc reporting. Many organizations have high overhead costs, mobile workforce and little time for in-house software. These businesses require accurate telemanagement information to allocate costs and track activity accessible anywhere, anytime. With our Cloud Call Accounting option, customers can select the variety of billing, traffic, exception and diagnostic management reports that they need. RSI provides a secure data center for data collection, processing and report processing from remote clients. Our managed service specialists can assist with planning and management of customer’s telecommunications networks.
Contact RSI today review how we can begin managing your customer’s telecommunication reporting requirements or visit http://www.telecost.com
Contact RSI today review how we can begin managing your customer’s telecommunication reporting requirements or visit http://www.telecost.com
Tuesday, October 11, 2011
END OF SALE NOTICE for Products Geared for Avaya/Nortel BCM/Norstar
This advisory is related to the following products offered by Resource Software International Ltd. (RSI) branded as:
Visual Rapport Integrator for BCM/Norstar
Visual Rapport CONSOLE.NET for BCM/Norstar
Visual Rapport Navigator for BCM/Norstar
As part of the previously announced convergence strategy and the launch of Avaya IP Office Release 7.0, Avaya recently announced the End-of-Sale (EoS) for new systems of Avaya Business Communications Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products.
In keeping with Avaya’s roadmap, effective October 1, 2011, RSI has suspended any new sales of Visual Rapport Integrator, Visual Rapport CONSOLE.NET and Visual Rapport Navigator for BCM. Please contact your RSI account executive for details on alternative solutions.
All products that are under maintenance will continue to be supported and maintained until December 31, 2013. You are encouraged to keep your support contracts up to date. You can rest secure that your software will function with your existing end of sale Avaya BCM and will allow you to enjoy great savings in purchasing new RSI products for other platforms as they become available. Please note no new software revision will be made available for the RSI products listed above.
If you have any questions or concerns, please feel free to contact Resource Software International Ltd. (RSI) via email sales@telecost.com or by phone (905) 576-4575.
Visual Rapport Integrator for BCM/Norstar
Visual Rapport CONSOLE.NET for BCM/Norstar
Visual Rapport Navigator for BCM/Norstar
As part of the previously announced convergence strategy and the launch of Avaya IP Office Release 7.0, Avaya recently announced the End-of-Sale (EoS) for new systems of Avaya Business Communications Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products.
In keeping with Avaya’s roadmap, effective October 1, 2011, RSI has suspended any new sales of Visual Rapport Integrator, Visual Rapport CONSOLE.NET and Visual Rapport Navigator for BCM. Please contact your RSI account executive for details on alternative solutions.
All products that are under maintenance will continue to be supported and maintained until December 31, 2013. You are encouraged to keep your support contracts up to date. You can rest secure that your software will function with your existing end of sale Avaya BCM and will allow you to enjoy great savings in purchasing new RSI products for other platforms as they become available. Please note no new software revision will be made available for the RSI products listed above.
If you have any questions or concerns, please feel free to contact Resource Software International Ltd. (RSI) via email sales@telecost.com or by phone (905) 576-4575.
Wednesday, August 24, 2011
RSI Introduces Visual Rapport CRM Integrator
Resource Software International Ltd. (RSI) is now offering seamless integration to popular commercial and custom contact management systems using Visual Rapport CRM Integrator. This versatile application allows for seamless data exchange between your primary Avaya communication server and contact center data source providing a truly unified communication experience.
Visual Rapport CRM Integrator can utilize various technologies (including Avaya AES, first and third party TAPI) to performs bridging functions that allow users access to a customer’s profile through automated screen pop by pinpointing relevant information in real time. This empowers users to interact with customers in an efficient manner maximizing productivity and efficiency.
For more information about VR Integrator for Avaya AES http://www.telecost.com/avaya
Visual Rapport CRM Integrator can utilize various technologies (including Avaya AES, first and third party TAPI) to performs bridging functions that allow users access to a customer’s profile through automated screen pop by pinpointing relevant information in real time. This empowers users to interact with customers in an efficient manner maximizing productivity and efficiency.
For more information about VR Integrator for Avaya AES http://www.telecost.com/avaya
Tuesday, June 28, 2011
Buddy Valastro "Cake Boss" Champions the Virtues of Avaya IP Office
Buddy Valastro talks about how he has taken a small business and turned it into a global brand, and how Avaya will help keep his business growing faster and smarter by serving his customers better.
Click to View:
https://avaya.reg4events.com/events/bin/?op=dR&eventid=406294
The video also demonstrates how an IP Office system and Avaya partner products are exactly what they need to help their small business grow.
Tuesday, June 7, 2011
RSI to Unveil Healthcare Solutions for IP Office at Avaya web.alive Presentation
You are invited to a special Avaya Small and Medium Enterprise Communications sales training session focused on IP Office healthcare products and solutions.
This event is intended to provide sales training on how to position IP Office and DevConnect Partner Solutions. This session compliments the IP Office Release 7.0 healthcare solutions presented in previous partner training sessions.
Join Avaya on June 14, 2011 for one of two sessions we will be offering:
• 9 am - 10:30 am EST
• 3 pm - 4:30 pm EST
HURRY! Spots are limited to 80 attendees per session!*
Visit this Avaya Portal to register.
This session will be conducted in Avaya's web.alive™ virtual collaboration environment.
s This facility is a unique experience and provides a virtual auditorium style venue for this training.
s The web.alive environment is a virtual reality 3D browser based facility using Unreal's 3D engine.
s Avaya has developed this capability to provide an interactive and visually appealing experience to collaborate and present material to our partners and customers.
s In order to use the web.alive facility, each participant will need to login to the site anytime prior to the day of the event to set up an avatar.
This event is intended to provide sales training on how to position IP Office and DevConnect Partner Solutions. This session compliments the IP Office Release 7.0 healthcare solutions presented in previous partner training sessions.
Join Avaya on June 14, 2011 for one of two sessions we will be offering:
• 9 am - 10:30 am EST
• 3 pm - 4:30 pm EST
HURRY! Spots are limited to 80 attendees per session!*
Visit this Avaya Portal to register.
This session will be conducted in Avaya's web.alive™ virtual collaboration environment.
s This facility is a unique experience and provides a virtual auditorium style venue for this training.
s The web.alive environment is a virtual reality 3D browser based facility using Unreal's 3D engine.
s Avaya has developed this capability to provide an interactive and visually appealing experience to collaborate and present material to our partners and customers.
s In order to use the web.alive facility, each participant will need to login to the site anytime prior to the day of the event to set up an avatar.
Monday, June 6, 2011
Avaya Announces End of Life for Nortel BCM
As part of the previously announced convergence strategy and the launch of Avaya IP Office Release 7.0, Avaya is announcing the End-of-Sale (EoS) for new systems of Avaya Business Communications Manager 50 (BCM 50) and Avaya Business Communications Manager 450 (BCM 450) products, nine (9) months from the date of this announcement, effective March 1, 2012.
Products required to upgrade, expand and maintain existing BCM systems will continue to be offered for another three (3) years to March 1, 2015. This includes software authorization codes, terminals, media bay modules, expansion units, replacement parts, and upgrades to the latest release (BCM R6.0).
Avaya will make every effort to have supply of these products available for all orders, but cannot guarantee product availability through their End of Sale dates. Avaya reserves the right to manage and/or limit order quantities, or to cancel orders if supply is no longer available. Customer orders will be fulfilled on a first?in, first?out basis. If supply is exhausted prior to the targeted End of Sale dates in this notice, Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists and associated order entry systems.
We've Got You Covered!
Resource Software International Ltd. (RSI), an active member of the Avaya DevConnect Gold Program and the former Nortel Developer Partner program, will continue to offer total unified communication management solutions compatible / compliant with the legacy Nortel gear and Avaya gear. RSI will help ease the transition of Nortel BCM costomers to Avaya IP Office and other platforms with dynamic multi-platform solutions including our Shadow CMS Enterprise, Revolution Web Call Accounting and Visual Rapport. RSI will also continue to offer the co-branded Avaya Activity Reporter for Nortel BCM to coincide with Avaya termination timelines.
Visit our Avaya portal:
http://www.telecost.com/avaya
Products required to upgrade, expand and maintain existing BCM systems will continue to be offered for another three (3) years to March 1, 2015. This includes software authorization codes, terminals, media bay modules, expansion units, replacement parts, and upgrades to the latest release (BCM R6.0).
Avaya will make every effort to have supply of these products available for all orders, but cannot guarantee product availability through their End of Sale dates. Avaya reserves the right to manage and/or limit order quantities, or to cancel orders if supply is no longer available. Customer orders will be fulfilled on a first?in, first?out basis. If supply is exhausted prior to the targeted End of Sale dates in this notice, Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists and associated order entry systems.
We've Got You Covered!
Resource Software International Ltd. (RSI), an active member of the Avaya DevConnect Gold Program and the former Nortel Developer Partner program, will continue to offer total unified communication management solutions compatible / compliant with the legacy Nortel gear and Avaya gear. RSI will help ease the transition of Nortel BCM costomers to Avaya IP Office and other platforms with dynamic multi-platform solutions including our Shadow CMS Enterprise, Revolution Web Call Accounting and Visual Rapport. RSI will also continue to offer the co-branded Avaya Activity Reporter for Nortel BCM to coincide with Avaya termination timelines.
Visit our Avaya portal:
http://www.telecost.com/avaya
Tuesday, May 10, 2011
AT&T The Most Valuable Telecom Brand
AT&T has been crowned as the most valuable Telecom brand in ratings given by Millward Brown’s BrandZ Top 100 Most Valuable Global Brands 2011.
With iPhone to their cart and handling one of the largest wireless networks, AT&T has become unstoppable and beating all around United States, definitely this success has the flavors of Apple iPhones and iPads in getting over the top of the mountain.
To reach the top of the cliff AT&T had jump over top companies like Microsoft, IBM, McDonalds and Coca Cola, and looking at the overall global ranking AT&T was standing at number 7 with valuing at $69.9 billion, one thing here has to be crystal clear as water is most valuable does not bring in most reliable and most satisfactory into the basket as the AT&T network struggles have been at its place over last few years.
Coming towards most valuable it only brings in money and global influence, and it is rated over company’s financial performance and taking reviews and perceptions from the public over brands.
With iPhone to their cart and handling one of the largest wireless networks, AT&T has become unstoppable and beating all around United States, definitely this success has the flavors of Apple iPhones and iPads in getting over the top of the mountain.
To reach the top of the cliff AT&T had jump over top companies like Microsoft, IBM, McDonalds and Coca Cola, and looking at the overall global ranking AT&T was standing at number 7 with valuing at $69.9 billion, one thing here has to be crystal clear as water is most valuable does not bring in most reliable and most satisfactory into the basket as the AT&T network struggles have been at its place over last few years.
Coming towards most valuable it only brings in money and global influence, and it is rated over company’s financial performance and taking reviews and perceptions from the public over brands.
Monday, May 9, 2011
RIM's MVS 5 to support Avaya, legacy Nortel PBXs
Research In Motion has updated its unified communications platform, Mobile Voice System, to support Avaya and legacy Nortel corporate phone systems.
Mobile Voice System (MVS) makes BlackBerry smartphones extensions of the corporate PBX, and the update lets the system connect to more types of PBX. On Tuesday, RIM said it would soon make MVS 5 with Wi-Fi calling compatible with Avaya's Aura 6.1 and CS1000 Communication Server systems.
Older PBX systems such as Avaya Communications Manager and Nortel Communication Server will also be supported. According to RIM, MVS 5 has also been "re-architected to be more extensible with third party applications and phone systems".
"By using BlackBerry Mobile Voice System 5 with Avaya Aura and Avaya CS1000, enterprises can more fully exploit investments previously made in BlackBerry solutions to benefit their IT organizations, end users and customers," Avaya developer relations and alliances chief Eric Rossman said in a statement.
Other systems that work with MVS include Cisco Unified Communications Manager, Cisco Call Manager Express and Mitel Communications Director.
Mobile Voice System (MVS) makes BlackBerry smartphones extensions of the corporate PBX, and the update lets the system connect to more types of PBX. On Tuesday, RIM said it would soon make MVS 5 with Wi-Fi calling compatible with Avaya's Aura 6.1 and CS1000 Communication Server systems.
Older PBX systems such as Avaya Communications Manager and Nortel Communication Server will also be supported. According to RIM, MVS 5 has also been "re-architected to be more extensible with third party applications and phone systems".
"By using BlackBerry Mobile Voice System 5 with Avaya Aura and Avaya CS1000, enterprises can more fully exploit investments previously made in BlackBerry solutions to benefit their IT organizations, end users and customers," Avaya developer relations and alliances chief Eric Rossman said in a statement.
Other systems that work with MVS include Cisco Unified Communications Manager, Cisco Call Manager Express and Mitel Communications Director.
Tuesday, April 5, 2011
RSI Vice President to Speak About Positioning IP Office to Hospitality and Health Care Vertical Markets
Resource Software International Ltd. (RSI) Vice President, Steve Cummings will be speaking at IAUG. The presentation will focus on AVAYA IP Office SME vertical markets namely hospitality and health care communication management solutions.
WHEN
IAUG Global Conference 2011
May 24, 2011
Caesars Palace
Las Vegas, Nevada
The session offers an overview of the Hospitality and Health care vertical marketplaces being targetted by Avaya with IP Office releases 6 and 7. Participants will learn how to add features/applications to customize IP Office telephone system configuration.
Session Number: 10019
Track: Infrastructure (Core Enterprise, CS2100, Small/Mid Enterprise)
Session Type: Breakout Sessions
Sub-Categorization: Productivity Enhancing Tools
Room Assignment: Pompeian 3 => Tue, May 24, 2011 (08:30 AM - 09:30 AM)
WHEN
IAUG Global Conference 2011
May 24, 2011
Caesars Palace
Las Vegas, Nevada
The session offers an overview of the Hospitality and Health care vertical marketplaces being targetted by Avaya with IP Office releases 6 and 7. Participants will learn how to add features/applications to customize IP Office telephone system configuration.
Session Number: 10019
Track: Infrastructure (Core Enterprise, CS2100, Small/Mid Enterprise)
Session Type: Breakout Sessions
Sub-Categorization: Productivity Enhancing Tools
Room Assignment: Pompeian 3 => Tue, May 24, 2011 (08:30 AM - 09:30 AM)
RSI Offers Call Center Reporting Metrics for Avaya IP Office and BCM
Resource Software International Ltd. (RSI) announced recently that its scalable Shadow CMS Enterprise has expanded its historical Call Center Reporting support for Avaya IP Office and BCM SME communication systems. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. For Avaya IP Office, RSI offers hunt group and contact center metrics and similarly for Avaya BCM RSI offers enhanced call center reporting.
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Avaya customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Avaya customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Shadow CMS Enterprise Adds Call Center Reporting for Digium Switchvox
Resource Software International Ltd. (RSI) announced recently that its scalable Shadow CMS Enterprise has added historical Call Center Reporting support for Digium SwitchVox IP PBX. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Switchvox customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Switchvox customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Shadow CMS Enterprise Adds Call Center Reporting for Epygi
Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise has added historical Call Center Reporting support for Epygi VOIP Telephony Systems. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.
Epygi is committed to offering small to medium businesses a total integrated package of business communication products and services.
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Epygi customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Epygi is committed to offering small to medium businesses a total integrated package of business communication products and services.
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Epygi customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Shadow CMS Enterprise Reaffirms Support for ACD and Attendant Reporting on legacy Nortel M1/CS 1000
Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise will continue to offer backward compatibility with Avaya (legacy Nortel) M1/CS 1000 systems for historical ACD and Attendant Console Reporting. These solutions can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. RSI is extending full support indefinitely in order to allow customers will large investments in legacy Nortel technology to effectively manage their networks.
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Avaya/Nortel customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers Avaya/Nortel customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Shadow CMS Enterprise Adds Workgroup Reporting for ShoreTel
Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise has added historical Workgroup Reporting support for ShoreTel IP Telephony solutions. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise.
See product brief.
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers ShoreTel customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
See product brief.
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. The new Call Center Reporting module offers ShoreTel customers the ability to analyze metrics about their communication facilities and offers call center agents immediate feedback. Companies can improve contact center performance by systematically analyzing historical data and fine tuning their workforce and communication ecosystem.
Visit our website for more information and/or contact details.
> www.telecost.com
Thursday, March 24, 2011
RSI President Rito Salomone to Speak at Avaya IAUG Conference 2011
Resource Software International Ltd. (RSI) President, Rito Salomone will be speaking at IAUG. The presentation will provide insight on scalable communication management solutions for every enterprise.
WHEN
IAUG Global Conference 2011
May 22, 2011
Caesars Palace
Las Vegas, Nevada
Total Unified Communication Management for Every Enterprise
The session offers a broad look at the usage of communication facilities and their impact on business productivity. Administrators learn how to employ a total unified communication management system that can curb misuse, reconcile fixed and mobile expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication network. Powerful tools will be demonstrated that harness communication metrics to track, monitor and manage facilities resulting in a more dynamic, responsive and productive communication ecosystem.
DETAILS
Session Number: 10008
Track: Unified Communication/Messaging/Collaboration
Sub-Categorization: UC Management Solutions
Session Type: General Sessions
Presenter: Rito Salomone (Subscriber Members)
Time(s):Sun, May 22, 2011 (02:15 PM - 03:15 PM)
Professional Roadmap: Managerial, Operational, Administrative
Experience Level: Basic/Introductory Overview, Technical
Category: Administration
Objective #2: Discover what communication tools can be employed to identify and prevent system hacks, detrimental quality of service and bottlenecks.
Objective #3: Recover lost revenue through the systematic reconciliation of telecom invoices, curbing of misuse and procurement of favorable services.
Presentation History: This is a first-time presentation
WHEN
IAUG Global Conference 2011
May 22, 2011
Caesars Palace
Las Vegas, Nevada
Total Unified Communication Management for Every Enterprise
The session offers a broad look at the usage of communication facilities and their impact on business productivity. Administrators learn how to employ a total unified communication management system that can curb misuse, reconcile fixed and mobile expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication network. Powerful tools will be demonstrated that harness communication metrics to track, monitor and manage facilities resulting in a more dynamic, responsive and productive communication ecosystem.
DETAILS
Session Number: 10008
Track: Unified Communication/Messaging/Collaboration
Sub-Categorization: UC Management Solutions
Session Type: General Sessions
Presenter: Rito Salomone (Subscriber Members)
Time(s):Sun, May 22, 2011 (02:15 PM - 03:15 PM)
Professional Roadmap: Managerial, Operational, Administrative
Experience Level: Basic/Introductory Overview, Technical
Category: Administration
Objective #2: Discover what communication tools can be employed to identify and prevent system hacks, detrimental quality of service and bottlenecks.
Objective #3: Recover lost revenue through the systematic reconciliation of telecom invoices, curbing of misuse and procurement of favorable services.
Presentation History: This is a first-time presentation
Revolution Web Call Accounting Compliant With Avaya IP Office 7.0
It is with great pleasure we present Resource Software International Ltd. (RSI) with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 7.0(3).
RSI Revolution Web Call Accounting has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 7.0(3). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 7.0(3).
Avaya Inc.
RSI Revolution Web Call Accounting has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 7.0(3). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 7.0(3).
Avaya Inc.
RSI Shadow CMS Enterprise Call Accounting Rated Compliant With Avaya IP Office 7.0
Resource Software International Ltd. (RSI)
It is with great pleasure we present your company with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 7.0(3).
Your company's Shadow Call Management Software has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 7.0(3). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 7.0(3).
We look forward to continuing our joint success in the future. Again, Congratulations!
Sincerely
Dan Fusco
DevConnect Program
Avaya Inc.
It is with great pleasure we present your company with this Avaya DevConnect Compliant Award for successful compliance testing with Avaya Inc.'s Avaya IP Office 7.0(3).
Your company's Shadow Call Management Software has been compliance tested by Avaya's DevConnect Technical Team and has been officially accepted as compliant on 11/22/2010. The Avaya DevConnect Compliant Award is now valid, based on the stated version of each party's solution.
Avaya is committed to providing its customers with solutions that are fully compatible with the Avaya IP Office 7.0(3). With this successful Compliance testing, Avaya provides customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Please look to the Avaya DevConnect Program for continued marketing and development support of your product in conjunction with Avaya Inc.'s Avaya IP Office 7.0(3).
We look forward to continuing our joint success in the future. Again, Congratulations!
Sincerely
Dan Fusco
DevConnect Program
Avaya Inc.
Wednesday, March 9, 2011
Who is Resource Software International Ltd. (RSI)?
Founded in 1990, RSI develops and manufactures a broad range of total communication management solutions including call accounting, hotel billing, CRM integration, mobile tracking, presence console, hosted services and multi-vendor management. RSI provides products, training and resources that manage, control and reduce the expense of their communication ecosystem.
Tuesday, March 8, 2011
Digium Expands AsteriskExchange with Shadow CMS Enterprise Call Accounting
Mar 08, 2011 (Close-Up Media via COMTEX) -- Digium announced it is adding a new listing category to AsteriskExchange dedicated to custom applications for Switchvox, the company's line of VoIP business phone systems.
According to a release, Switchvox creates custom applications. To jump-start the development and promotion of the Switchvox Solutions category and the AsteriskExchange, the standard fees are being waived for all Asterisk and Switchvox-related listings. AsteriskExchange is a marketplace.
"An important differentiator for Switchvox is our XML-based Extend API, which makes it easy for developers to integrate Switchvox with any web application, and that ultimately benefits the customer by giving them access to a broader range of customized features and add-ons," said Leslie Conway, vice president of global marketing at Digium. "Adding a special Switchvox category in AsteriskExchange makes it easier for end users to find the applications they need." Initial Switchvox applications are available now through the AsteriskExchange, such as Microsoft Dynamics CRM integration solution created by Stauffer Technologies, a Switchvox reseller and Digium certified partner.
"We're excited to have a place to showcase our custom integrations and to offer a solution that we know will benefit other companies," said Ken Stauffer, owner of STI. "Switchvox is an important part of our portfolio and extending its functionality helps us deliver increased value to our customers." Other applications include: -Connect CRM: CRM Integration by Dynamic Solutions Group -Cabmate Integration: Call Center System Integration for Yellow Cab by Dynamic Solutions Group -Shadow CMS Enterprise: Call Accounting Software by Resource Software -StarCONNECT: Auto-Dialer/Appointment Reminder by Starnet Data Design Digium is an open source alternative to communication providers.
According to a release, Switchvox creates custom applications. To jump-start the development and promotion of the Switchvox Solutions category and the AsteriskExchange, the standard fees are being waived for all Asterisk and Switchvox-related listings. AsteriskExchange is a marketplace.
"An important differentiator for Switchvox is our XML-based Extend API, which makes it easy for developers to integrate Switchvox with any web application, and that ultimately benefits the customer by giving them access to a broader range of customized features and add-ons," said Leslie Conway, vice president of global marketing at Digium. "Adding a special Switchvox category in AsteriskExchange makes it easier for end users to find the applications they need." Initial Switchvox applications are available now through the AsteriskExchange, such as Microsoft Dynamics CRM integration solution created by Stauffer Technologies, a Switchvox reseller and Digium certified partner.
"We're excited to have a place to showcase our custom integrations and to offer a solution that we know will benefit other companies," said Ken Stauffer, owner of STI. "Switchvox is an important part of our portfolio and extending its functionality helps us deliver increased value to our customers." Other applications include: -Connect CRM: CRM Integration by Dynamic Solutions Group -Cabmate Integration: Call Center System Integration for Yellow Cab by Dynamic Solutions Group -Shadow CMS Enterprise: Call Accounting Software by Resource Software -StarCONNECT: Auto-Dialer/Appointment Reminder by Starnet Data Design Digium is an open source alternative to communication providers.
Monday, March 7, 2011
RSI Attending the Avaya PCC Spring Conference 2011
The Partner Community Council is a forum of Avaya authorized partners and Avaya employees, working to leverage the powerful synergy across Avaya comprehensive Enterprise Solution set.
Why attend?
•Speakers will share up-to-date information about products and services as well as Avaya's corporate direction and goals.
•This is a great opportunity to interface directly with Avaya executives.
•The conference allows you to work with peers from other channel partners, who experiences common challenges, to jointly resolve issues, make improvements and share best practices.
Details:
PCC Spring Conference
March 28 - 30, 2011
Greenville, South Carolina
Visit the website:
http://pccamericas.org/greenville2011/
Why attend?
•Speakers will share up-to-date information about products and services as well as Avaya's corporate direction and goals.
•This is a great opportunity to interface directly with Avaya executives.
•The conference allows you to work with peers from other channel partners, who experiences common challenges, to jointly resolve issues, make improvements and share best practices.
Details:
PCC Spring Conference
March 28 - 30, 2011
Greenville, South Carolina
Visit the website:
http://pccamericas.org/greenville2011/
Thursday, March 3, 2011
Shadow CMS Enterprise Call Accounting now available through AsteriskExchange
Asterisk is the world’s most popular open source telephony engine. AsteriskExchange™ is the online marketplace for products built on or integrated with Asterisk. Digium will promote the AsteriskExchange™ to new and existing Asterisk users, resellers and integrators through a combination of email and social media marketing, targeted online advertising, advanced search engine optimization and direct links from our high traffic Digium.com and Asterisk.org sites.
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and its bottom line. The old adage rings true – you cannot manage what you cannot measure! SHADOW CMS Enterprise is the watchdog of your communication network by analyzing call accounting records to pinpoint system bottlenecks and ensure communication flow.
Visit our listing on AsteriskExchange here
Or visit our website http://www.telecost.com
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and its bottom line. The old adage rings true – you cannot manage what you cannot measure! SHADOW CMS Enterprise is the watchdog of your communication network by analyzing call accounting records to pinpoint system bottlenecks and ensure communication flow.
Visit our listing on AsteriskExchange here
Or visit our website http://www.telecost.com
Wednesday, February 9, 2011
RSI Granted Call Accounting Compliance With Cisco UC500 Series
Cisco Systems, Inc, verifies that Shadow CMS, 4.2, a product from Resource Software International Ltd. (RSI), a member of the Cisco Developer Network, has tested compatible with the Cisco products specified below on 02/09/2011.
Shadow CMS, 4.2 has tested compatible with Cisco Unified Communications 500 Series (UC500). The Cisco Compatible logo signifies that Resource Software International Ltd. (RSI)'s product has undergone interoperability testing by Resource Software International Ltd. (RSI) together with Cisco, based on testing criteria set by Cisco.
Visit our website for product information.
Shadow CMS, 4.2 has tested compatible with Cisco Unified Communications 500 Series (UC500). The Cisco Compatible logo signifies that Resource Software International Ltd. (RSI)'s product has undergone interoperability testing by Resource Software International Ltd. (RSI) together with Cisco, based on testing criteria set by Cisco.
Visit our website for product information.
Wednesday, February 2, 2011
RSI Shadow CMS Verified Compatible with Cisco Unified Communications Manager, 8.0 and 8.5
Cisco Systems, Inc, verifies that Shadow CMS, 4.2, a product from Resource Software International Ltd. (RSI), a member of the Cisco Developer Network, has tested compatible with the Cisco products specified below on 01/24/2011
Shadow CMS, 4.2 has tested compatible with Cisco Unified Communications Manager, 8.0 and 8.5. The Cisco Compatible logo signifies that Resource Software
International Ltd. (RSI)'s product has undergone interoperability testing by Resource Software International Ltd. (RSI) together with Cisco, based on
testing criteria set by Cisco.
Shadow CMS, 4.2 has tested compatible with Cisco Unified Communications Manager, 8.0 and 8.5. The Cisco Compatible logo signifies that Resource Software
International Ltd. (RSI)'s product has undergone interoperability testing by Resource Software International Ltd. (RSI) together with Cisco, based on
testing criteria set by Cisco.
Monday, January 31, 2011
Avaya Not Kicking Enterprises Off Nortel Platforms Any Time Soon
Avaya Inc. is working to reassure users of Nortel Networks’ enterprise products that support for those platforms isn’t going away any time soon.
“Rest assured, your investments in existing [Nortel] platforms are still good," Amir Hameed, director of national solution specialists for Avaya, told attendees at a conference in Toronto last week, according to IT World Canada.
In 2009, Avaya bought Nortel’s enterprise division at a hotly contested auction. Since then, the New Jersey-based company has worked to integrate Nortel’s products into its portfolio, although production on Nortel equipment is not open-ended. Avaya will give a year’s notice when it plans to stop making Nortel gear, IT World Canada said, and will maintain support for another six years after manufacturing has stopped.
Meantime, because Avaya and Nortel both build their enterprise products on SIP, changing from a Nortel platform to Avaya will be seamless, Hameed said.
ADVERTISEMENT
RSI Products for Avaya and legacy Nortel
including Call Accounting, Hotel Billing, PBX Administration (replacement for TM), Centralized Presence Console and Mobile Tracking
“Rest assured, your investments in existing [Nortel] platforms are still good," Amir Hameed, director of national solution specialists for Avaya, told attendees at a conference in Toronto last week, according to IT World Canada.
In 2009, Avaya bought Nortel’s enterprise division at a hotly contested auction. Since then, the New Jersey-based company has worked to integrate Nortel’s products into its portfolio, although production on Nortel equipment is not open-ended. Avaya will give a year’s notice when it plans to stop making Nortel gear, IT World Canada said, and will maintain support for another six years after manufacturing has stopped.
Meantime, because Avaya and Nortel both build their enterprise products on SIP, changing from a Nortel platform to Avaya will be seamless, Hameed said.
ADVERTISEMENT
RSI Products for Avaya and legacy Nortel
including Call Accounting, Hotel Billing, PBX Administration (replacement for TM), Centralized Presence Console and Mobile Tracking
Subscribe to:
Posts (Atom)