Thursday, November 12, 2020

Shadow All In One Analytics compatible with Avaya Cloud Office


  • Shadow All In One Analytics (a.k.a Shadow CMS Enterprise v 5.2.3) is compatible with Avaya Cloud Office (ACO)
  • Shadow solutions help businesses track, monitor and manage their collaboration ecosystem

OSHAWA, Ontario — November 12, 2020 — Resource Software International Ltd. (RSI), a leading provider of all in one communication management solutions for every enterprise, today announced that its Shadow All In One Analytics (formerly Shadow CMS Enterprise v 5.2.3) is compliant with Avaya Cloud Office powered by RingCentral. Avaya is a global leader in enterprise communications systems, software and services. 

Shadow All In One Analytics helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is deemed compatible for use with Avaya Cloud Office.

"RSI is delighted our core solution Shadow All In One Analytics has demonstrated compatibility with Avaya Cloud Office. Over the years, Shadow has been continually developed to meet the high standards of interoperability with Avaya platforms. We offer the broadest range of compatible analytics solutions for Avaya telephony platforms for various industry segments including hospitality, health care, education, government, retail and general business," said Rito Salomone, President, RSI. "Shadow helps our mutual customers enhance security, maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses."

RSI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

About Resource Software International Ltd. (RSI)

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of collaboration analytics solutions. The company offers a wide range of products including: call accounting, contact center dashboards, cradle-to-grave analysis, adoption analytics and emergency notification. RSI has distributors in North America, Europe, Caribbean and Middle East.  As an Avaya DevConnect Technology Partner, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication ecosystem.

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