Wednesday, February 7, 2024

RSI RingCentral Customers Migration from PubNub to Websockets and use JWT credentials or OAuth


RSI RingCentral Customers Migration from PubNub to Websockets and usee JWT credentials or OAuth

This notice applies to RSI customers subscribed to Shadow Agent and Shadow All In One Analytics for RingCentral MVP.

Rest assured RSI has been preparing for well over a year to migrate authorization and data access technologies as required by RingCentral.   There is no cause for concern because your software RSI software is fully compliant with the new cut-over effective March 31, 2024.

You may receive a notice, similar to the one below, from RingCentral.  This is an automated warning that is sent to users of RingCentral partner products.  If you are unsure about the status of your software,  feel free to reach out to our support team.  As stated above,  we have been migrating away from PubNub for the past year.  All customers will not be dependent on PubNub going forward.


Wednesday, January 24, 2024

RSI will be exhibiting at Enterprise Connect 2024


Enterprise Connect 2024 is quickly approaching! You don't want to miss this event!

What is Enterprise Connect? 

Enterprise Connect is an annual communications and customer experience (CX) expo where IT professionals, solution providers, and subject-matter experts exchange best practices and industry insights. It also provides individuals with the opportunity to network and build connections with fellow attendees. 

2024 Conference topics: 

  • AI and automation 
  • Data and analytics 
  • Employee experience 
  • Collaboration platforms and UC 
  • Customer experience/contact center 
  • Security and compliance 
  • And many more

Enterprise Connect 2024 will be taking place March 25-28th at Gaylord Palms, Orlando, Florida. This event will be held both in-person and virtually.  

Click here for more information on Enterprise Connect and what to expect at the 2024 conference! 

Visit RSI at Booth #1931 

Resource Software International Ltd. (RSI) will be exhibiting at Enterprise Connect 2024. Stop by our booth to chat with our solution experts and learn about: 

  • Collaboration Analytics that enhance your ability to make better dicisions that lead to better outcomes
  • Leverage your UCaaS platform for CX features without the CX seat license cost
  • New exciting products Shadow Agent for RingCentral,  Zoom and Webex Calling

Be sure to take advantage of our promo code ‘RSI’ and get $700 off your 3- or 4-day pass. If you plan on attending Enterprise Connect, be sure to stop by booth #1931; we’d love to chat with you!