Resource Software Int'l Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and increase adoption of collaboration systems resulting in a more productive communication ecosystem. Visit www.telecost.com.
Wednesday, December 18, 2013
Latest RSI Video - Total Communication Management Solutions for Every Enterprise
Latest RSI Video - Total Communication Management Solutions for Every Enterprise
(c) Resource Software International Ltd. (RSI)
http://www.telecost.com
Tuesday, November 12, 2013
RSI looking for Channel Sales Associate
CHANNEL SALES ASSOCIATE
Resource Software International Ltd. (RSI), based in Oshawa, Ontario, is a developer, manufacturer and distributor of innovative software solutions for corporate communication facilities. We partner with an extensive network of manufacturers of communication equipment, telecom companies and IT specialists to deliver our solutions around the globe.
We are seeking a motivated individual for channel account management and development. Your duties will include maintaining and expanding relationships with existing business partners, promoting sales campaigns, qualifying new business opportunities, fielding potential customer inquiries, creating quotations and assisting in the post sales process.
Required Qualifications and Skills
Ability to foster and build customer relationships
Ability to foster and build customer relationships
Highly motivated to meet personal sales targets
Strong verbal and written communication skills
Excellent telephone manner
Proficient with Microsoft Office applications (MS Word, Outlook, PPT)
Proficient with Microsoft Office applications (MS Word, Outlook, PPT)
Desirable
Post Secondary Education or prior sales experience in the telecom industry
Experience utilizing Customer Relationship Management System
(i.e. Microsoft CRM, SalesLogix, etc.)
Knowledge of enterprise, cloud and mobile communication industry
Fluency in French is a definite asset
Location
Oshawa, Ontario (downtown).
This position will provide you with an outstanding opportunity for a rewarding, long term career with a leading edge, software development and distribution company. RSI prides itself on developing and growing employee job skills and promoting from within. The successful candidate will have every opportunity for significant future job growth. Please send a detailed CV and cover letter explaining why you think you would be a great addition to our team to aeverett@telecost.com. Only candidates selected for an interview will be contacted. We look forward to hearing from you!
Tuesday, October 29, 2013
Monday, October 28, 2013
Shadow RTD Real Time Dashboard for Avaya Aura CM from RSI is now Avaya Compliant!
Shadow RTD Real Time Dashboard now available for all Avaya customers (SME and Enterprise)
for Avaya Aura Communication Manager, Avaya Aura AES, Avaya IP Office, Avaya BCM
Resource Software International Ltd. (RSI) is proud to announce our successful completion of Avaya Compliant testing of our popular Shadow RTD Real Time Dashboard on Avaya Aura Communication Manager Rls 6.3 and Avaya Aura Application Enablement Services Rls 6.3. Shadow RTD is now recognized as Avaya compliant in all industry segments with additional models for Avaya IP Office and Avaya BCM.
The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner. A well oiled communication ecosystem and trained personnel are key ingredients in reduced operating costs and greater customer satisfaction. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster.
Shadow RTD Real Time Dashboard is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uninterrupted performance and availability.
Shadow RTD can be coupled with Shadow CMS Enterprise Call Accounting to offer a truly unified communication management solution for every enterprise including call detail, real time and historical call center statistics and where applicable cradle-to-grave and call recording playback.
Product Brochure
Find out more by contacting sales@telecost.com.
for Avaya Aura Communication Manager, Avaya Aura AES, Avaya IP Office, Avaya BCM
Resource Software International Ltd. (RSI) is proud to announce our successful completion of Avaya Compliant testing of our popular Shadow RTD Real Time Dashboard on Avaya Aura Communication Manager Rls 6.3 and Avaya Aura Application Enablement Services Rls 6.3. Shadow RTD is now recognized as Avaya compliant in all industry segments with additional models for Avaya IP Office and Avaya BCM.The success of most organizations is directly related to their ability to respond to the needs of their customers in a professional and timely manner. A well oiled communication ecosystem and trained personnel are key ingredients in reduced operating costs and greater customer satisfaction. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster.
Shadow RTD Real Time Dashboard is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uninterrupted performance and availability.
Shadow RTD can be coupled with Shadow CMS Enterprise Call Accounting to offer a truly unified communication management solution for every enterprise including call detail, real time and historical call center statistics and where applicable cradle-to-grave and call recording playback.
Product Brochure
Find out more by contacting sales@telecost.com.
Wednesday, October 9, 2013
RSI to Sponsor IAUG Eastern Connect 2013
IAUG Eastern Connect 2013
Take this opportunity to join RSI to connect with your local Avaya community and learn about the latest tools, trends and technologies. RSI will be in the Solutions Expo and we would love for you to stop by and meet our team. The event will take place November 13-15th at the Hyatt Regency in Newport, RI.What to expect from this years event:
- Live demonstrations of Total Unified Communication Management Solutions for Every Enterprise offered by RSI
Discover our solution bundles for Avaya IP Office, Aura CM, CS 1000 and more including:* Call Accounting w/ Cradle to Grave Reporting
* Real Time Contact Center Dashboard
* Call Recording Playback
* Historical Call Center Reporting
* Mobile Usage Tracking
* CRM Integration
* Switch Administration - Inside look at Avaya's latest products and solutions
- Educational sessions on today's industry trends including SIP, Mobility Virtualization, IP Office and more
Resource Software International Ltd. (RSI) specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem.
Our key discussion points would be solutions tailored for
Avaya gear that offer:
1. Real time metrics about the health of your communication ecosystem
1. Real time metrics about the health of your communication ecosystem
2. Business analytics that help increase productivity and
beef up your bottom line
3. Total unified communication management solutions for
every industry vertical
Solutions include call accounting, hospitality
management, real-time dashboard, CRM integration, mobile tracking and cloud
services. For more information visit http://www.telecost.com
Thursday, October 3, 2013
RSI Appoints New Director of Business Development and Strategic Alliances.
OSHAWA,
Ontario – (October 3, 2013) – Resource Software International ltd. (RSI) is
pleased to announce the recent appointment of Rana Banik, who joins the RSI
team as the Director of Business Development and Strategic Alliances. Mr. Banik’s primary responsibility will be to
nurture key partner relationships, create new business opportunities and
develop strategic alliances. He will
direct and advise marketing, sales and business development coworkers in
executing winning business strategies. “We are delighted that Rana is rejoining
our team. He will be a very valuable
contributor in successfully rolling out our next generation of communication
management solutions and expediting our growth into new markets”, said Rito
Salomone, President of RSI.
Mr.
Banik is well recognized in the telecommunication industry having worked at RSI
for 13 years in the capacity of Director of Sales. He continued his sales
management and business development career as Canadian Channel Development
Manager for ShoreTel and later as Vice President of Sales at Access2Sales. Mr. Banik is a graduate of Economics at the
University of Waterloo and also completed sales management and leadership
executive programs at Cornell and York University.
About RSI
Founded in 1990, Resource Software International
Ltd. (RSI) is a
leading developer, manufacturer and distributor of a broad range of total
unified communication management solutions for every enterprise. RSI
specializes in harnessing telecom metrics to track, monitor and manage the
performance of network facilities resulting in a more dynamic, responsive and
productive communication ecosystem. We offer a wide range of products including
call accounting, hospitality/healthcare management, call center reporting, real-time
dashboard, CRM integration, communication enablers and mobile tracking.
Media Department
40 King Street
West, Suite 300
Oshawa,
Ontario. L1H 1A4
Phone: 905
576-4575
Fax: 905 576-4705
Fax: 905 576-4705
RSI Is Hiring Again: Channel Sales Associate
CHANNEL SALES ASSOCIATE
Resource Software International Ltd. (RSI), based in Oshawa, Ontario, is a developer, manufacturer and distributor of innovative software solutions for corporate communication facilities. We partner with an extensive network of manufacturers of communication equipment, telecom companies and IT specialists to deliver our solutions around the globe.
We are seeking a motivated individual for channel account management and development. Your duties will include maintaining and expanding relationships with existing business partners, promoting sales campaigns, qualifying new business opportunities, fielding potential customer inquiries, creating quotations and assisting in the post sales process.
Required Qualifications and Skills:
Ability to foster and build customer relationships
Ability to foster and build customer relationships
Highly motivated to meet personal sales targets
Strong verbal and written communication skills
Excellent telephone manner
Proficient with Microsoft Office applications (MS Word, Outlook, PPT)
Proficient with Microsoft Office applications (MS Word, Outlook, PPT)
Desirable:Post Secondary Education or prior sales experience in the telecom industry
Experience utilizing Customer Relationship Management System
(i.e. Microsoft CRM, SalesLogix, etc.)
Knowledge of enterprise, cloud and mobile communication industry
Location:
Oshawa, Ontario (downtown).
This position will provide you with an outstanding opportunity for a rewarding, long term career with a leading edge, software development and distribution company. RSI prides itself on developing and growing employee job skills and promoting from within. The successful candidate will have every opportunity for significant future job growth. Please send a detailed CV and cover letter explaining why you think you would be a great addition to our team to aeverett@telecost.com. Only candidates selected for an interview will be contacted. We look forward to hearing from you!
Tuesday, October 1, 2013
Shadow CMS Enterprise with Cisco UCM Native Queuing Reporting
Founded in 1990, Resource Software International Ltd. (RSI) is a leading Cisco CDN developer, manufacturer and distributor of a broad range of total unified communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, hospitality management, real-time dashboard, CRM integration, presence console and mobile tracking.
Shadow CMS Enterprise
w/ Cisco UCM Native Queuing Reporting
Most organizations pride themselves in providing customers with answers quickly and efficiently. A properly working call center can distinguish your business and provide a competitive advantage. An overloaded, inaccurate or malfunctioning call handling system could spell disaster.
Shadow CMS Enterprise, our popular call accounting software, now gives you a powerful means of deciphering this additional valuable data produced by your Cisco communication server logs. Now you can make intelligent workforce, skill set and network planning decisions with concise system metrics. Some of the reports included:
Agent DetailAgent Detail by Queue
Agent Summary
Agent Summary by Day/Week
Agent Call Summary by Queue
Queue Detail
Queue Abandoned Detail
Call Results Queue Summary
Call Results Day/Week/Hourly
Call Summary by Queue
Queue Hourly Summary
Cradle to Grave Detail and Summary
* Product Information
All reports are provided at no additional cost to the standard call accounting package.
Thursday, September 26, 2013
Landline and Mobile Traffic Metrics At Your Fingertips!
Landline and Mobile Traffic Metrics At Your Fingertips!
RSI offers solutions that simplify the life of a communication manager. This new Shadow CMS mobile tracking adjunct can now be integrated with call data, call center and other facility usage logs for a true total unified communication management picture.
 |
| www.rsicloud.com |
Mobile devices now account for a large portion of business communication. The use of smart phones and other personal devices has allowed companies to respond more quickly without being tied to a desk and a fixed line.
Mary organizations are leveraging wireless mobility to take advantage of the greater freedom and productivity. The proper call accounting of mobile devices is often very difficult to manage.
Resource Software International Ltd. (RSI) leverages unique technologies to submit call, text and GPS information to secured data collectors and cloud-based servers in real time. This valuable information is processed and delivered in comprehensive reporting until now available only for traditional PBX systems.
Mary organizations are leveraging wireless mobility to take advantage of the greater freedom and productivity. The proper call accounting of mobile devices is often very difficult to manage.
Resource Software International Ltd. (RSI) leverages unique technologies to submit call, text and GPS information to secured data collectors and cloud-based servers in real time. This valuable information is processed and delivered in comprehensive reporting until now available only for traditional PBX systems.
RSI offers solutions that simplify the life of a communication manager. This new Shadow CMS mobile tracking adjunct can now be integrated with call data, call center and other facility usage logs for a true total unified communication management picture.
Now you can get a clear analysis of all your communication facilities in one consolidated report including land line, mobile, SMS and email traffic.
Find out more details by contacting RSI at sales@telecost.com
Monday, June 17, 2013
RSI Introduces Call Recording Playback Feature for Avaya IP Office
In our quest to bring Avaya customers the very best in total unified communication management solutions, RSI is introducing another critical piece to the puzzle!Two convenient ways to listen to your Avaya IP Office call recordings using your RSI Shadow CMS Call Accounting software or using your commercial CRM application!
Using Your Call Accounting
Resource Software International Ltd. (RSI) is now offering its flagship Shadow CMS Call Accounting software which includes single/multi-site call detail, real time tariffing, historical call center reporting, traffic analysis, corporate cost allocation, ad hoc query engine and now free call recording playback using RSI call accounting!
Resource Software International Ltd. (RSI) is now offering its flagship Shadow CMS Call Accounting software which includes single/multi-site call detail, real time tariffing, historical call center reporting, traffic analysis, corporate cost allocation, ad hoc query engine and now free call recording playback using RSI call accounting!
Using Your Commercial CRM
Communication managers often find themselves wishing for more integrated solutions that offer greater connectivity. Most call centers have heavily invested in the implementation, training and maintenance of commercial CRM applications. These systems are critical to the success of an organization. The separation between excellent and poor customer relationship management can often be attributed to some missing CRM components that prevent maximum performance.
Would it not be great to leverage your commercial CRM to seamlessly integrate with your Avaya IP Office? Find out how you can now implement call recording playback using Shadow CRM Integrator as a middleware with many commercial CRM packages (including Salesforce.com, SalesLogix and Goldmine).
Monday, June 3, 2013
WIN a 40 inch LG Flat Screen TV Courtesy of RSI at IAUG!
Visit Resource Software International Ltd. (RSI)
Booth #500 and Enter to Win our Big Prize!
A 40 inch Flat Screen TV
No other conference brings people from every corner of the Avaya ecosystem to one place. Register now and ensure you have a seat at the premier event for the Avaya user community this June in Orlando.
Why leave your business lifeline to chance? RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. During the conference, RSI will be demonstrating a solutions portfolio that empowers our customers to take control of their unified communications infrastructure. We will highlight solutions tailored for Avaya customers that leverage our DevConnect Technology Partner relationship:
· Active Management
Call Accounting, Cradle-to-Grave, Call Recordings and Traffic Analysis
· Real Time Monitoring
Visual Dashboard and Emergency Notification
· Customer Interaction
CRM Integration and Screen Pop
· Contact Center Management
Agent and Queue Reporting
· Cloud Services
Call Detail and Mobile Tracking
RSI offers a wide range of products including call accounting, call center reporting, hospitality management, real-time dashboard, CRM integration, presence console and mobile tracking. RSI will be showcasing their latest releases of Call Accounting for SME, Hospitality, Health Care, Enterprise and the Cloud, Onsite Notification, Switch Administration, CRM integration and Real Time Dashboard for monitoring call centre metrics.
Visit RSI at booth #500. See you there!www.telecost.com
Wednesday, May 29, 2013
RSI Acquires Exclusive Worldwide Rights for Talk-2-Me Website Visitor Engagement Technology
May 29, 2013
OSHAWA,ONTARIO - Resource
Software International Ltd. (RSI) announced today that it has reached an
exclusive worldwide distribution agreement of Talk-2-Me Website Visitor Engagement
with True Voice Technologies Inc. RSI and
True Voice founder, Doug Moffat, have agreed to share in the title, sale,
marketing and continued development of the related intellectual property under
the brand RSI Talk-2-Me. As
part of this agreement, Doug Moffat, President and CEO of True Voice
Technologies will join RSI as a full time Strategic Account Manager. He will provide RSI Talk-2-Me sales support and
assist RSI Channel Partners on the entire spectrum of RSI communication
management solutions.
“RSI is delighted to bring to our
team Doug Moffat, Founder of True Voice Technologies Inc., who is a seasoned
professional in the field of communication management. We look forward to
integrating Talk-2-Me and expanding our exclusive portfolio of enterprise and
cloud-based offerings. In keeping with our tradition of bringing our
customers solutions that increase the bottom line, Talk-2-Me distinguishes your
business from others, reduces website abandonment, improves conversion rate and
increases customer satisfaction”, said Rito Salomone, President,
RSI.
Talk-2-Me caters to companies that
want to engage in conversation with their customers. It provides an affordable
alternative to the traditional methods of communication such as; text chats,
voice mail and email. Enjoy a significant reduction in website
abandonment when customers have a chance to talk to a live person.
“This is an important milestone for Talk-2-Me
as we scale with the introduction of Talk-2-Me to international
markets in the coming weeks. RSI has a proven track record of bringing
leading edge telecom products to market and is an excellent fit with our goals
and direction. We look forward to working with RSI”, stated Doug.
Talk-2-Me will be incorporated into
the RSI Cloud portfolio of communication management solutions. RSI and its
international channel partners will offer Talk-2-Me to their mutual customers
in over 60 countries. RSI will unveil RSI Talk-2-Me for Avaya customers
at the Partner Community Council (PCC) Americas and International Avaya Users
Group (IAUG) conferences June 3 to June 7, in Orlando Florida,
About RSI
Founded in 1990, Resource Software International Ltd. (RSI)
is a leading developer, manufacturer and distributor of a broad range of total
unified communication management solutions for every enterprise. RSI
specializes in harnessing telecom metrics to track, monitor and manage the
performance of network facilities resulting in a more dynamic, responsive and
productive communication ecosystem. We offer a wide range of products including
call accounting, hospitality management, real-time dashboard, CRM integration,
communication enablers and mobile tracking.
For more information visit our
website at http://www.telecost.com
RSI Rebrands and Simplifies Its Comprehensive Total Communication Management Portfolio
Notice to Our Valued
Partners and Customers
Resource Software International Ltd. (RSI), a global leader
in total unified communication management solutions, is undergoing some
exciting changes. For over 23 years, our company has created
some the most popular software solutions in the industry. Our
products are recognized as durable, dynamic and comprehensive. In
an effort to streamline our broad range of products, RSI is consolidating some
of our brands. The changes are meant to promote and highlight our
complete spectrum of solutions in a more engaging simplified
portfolio. Do not be alarmed! We are not removing any
products, disrupting maintenance contracts or changing
prices! As of May 27, 2013, RSI has completed rebranding all our US, Canadian and International products under the TELECOST brand as Shadow.
Therefore, TELECOST CMS and TELECOST CMS Hospitality will be rebranded as
Shadow CMS and Shadow CMS Hospitality respectively. All other
TELECOST modules will also be rebranded as Shadow. This change is
strictly for the consolidation of our marketing efforts and will not impact
existing customers or partners. Our partners are encouraged
to seek new literature from us once your current stock is completed.
Future product upgrades will be known as Shadow.
Several of our products will be folded into the Shadow product suite including:
Visual Rapport CRM Integrator to Shadow CRM Integrator
MerAssistant Switch Administrator to Shadow SA Switch Administrator
TeleAlarm to Shadow OSN Onsite Notification for Avaya CS 1000
tools OSN to Shadow OSN Onsite Notification for Avaya IP Office
RSI Managed Services to TELECOST Voice & Data Management
contact us for a full list of changes...
Several of our products will be folded into the Shadow product suite including:
Visual Rapport CRM Integrator to Shadow CRM Integrator
MerAssistant Switch Administrator to Shadow SA Switch Administrator
TeleAlarm to Shadow OSN Onsite Notification for Avaya CS 1000
tools OSN to Shadow OSN Onsite Notification for Avaya IP Office
RSI Managed Services to TELECOST Voice & Data Management
contact us for a full list of changes...
We have also given a bit of a flair to our logo. We are adding an open cloud around the logo to signify our compliance in the space while retaining our historical connection to our brand.
Wednesday, May 22, 2013
Shadow CMS Enterprise Rated Avaya Compliant for Aura Communication Manager and Aura Session Manager 6.2
FOR IMMEDIATE RELEASE
Issued: May 17, 2013
Product: Shadow CMS Call Accounting for the Enterprise
Platforms: Avaya Aura Communication Manager 6.2 and Avaya Aura Session Manager 6.2
Resource Software International Ltd. (RSI) has been granted a Letter of Compliance from Avaya DevConnect Compliance Testing of the Avaya Aura Communication Manager 6.2 and Avaya Aura Session Manager 6.2.
Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
Shadow CMS Call Accounting for the Enterprise
Traditional telephone reporting was generally based on a basic call log that provided nuggets of valuable information such as date, time, duration and digits dialled. This information could be monitored, processed and stored in a database for detailed reporting. There are many vendors of call accounting software that provided these tools for itemizing, reconciling and analyzing telephone activity.
During times of economic downturns business look to consolidate, solidify and aggressively hunt for new opportunities. Communication facilities are the essential lifeline to every business. It is imperative to accurately determine whether business communication infrastructure is functioning smoothly and effectively. Regardless of the size of the organization, whether small business or enterprise, issues often arise that require a robust total communication management solution.
Often managers are unaware of misuse, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. Communication management solutions such as call accounting can help shield companies from system overload and fraudulent activity. A seasoned call accounting system can pinpoint bottlenecks and highlight unusual or suspicious activity.
Shadow CMS Call Accounting for the Enterprise can help reconcile carrier invoices with business activity. Some businesses make it a practice to bill employees for excessive non-business and long distance calls. In many cases, the call accounting system acts as a watchdog and reduces personal activity. This results in more right to business calls and greater productivity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in telecom expenses.
It is far more important during times of belt tightening that call accounting is employed. You cannot manage what you cannot measure. Effective communication management increases the bottom line.
About RSI
Founded in 1990, Resource Software International Ltd. (RSI) is a leading developer, manufacturer and distributor of a broad range of total unified communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, hospitality management, real-time dashboard, CRM integration, presence console and mobile tracking. For more information visit our website at http://www.telecost.com
About Avaya
Issued: May 17, 2013
Product: Shadow CMS Call Accounting for the Enterprise
Platforms: Avaya Aura Communication Manager 6.2 and Avaya Aura Session Manager 6.2
Resource Software International Ltd. (RSI) has been granted a Letter of Compliance from Avaya DevConnect Compliance Testing of the Avaya Aura Communication Manager 6.2 and Avaya Aura Session Manager 6.2.
Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
Shadow CMS Call Accounting for the Enterprise
Traditional telephone reporting was generally based on a basic call log that provided nuggets of valuable information such as date, time, duration and digits dialled. This information could be monitored, processed and stored in a database for detailed reporting. There are many vendors of call accounting software that provided these tools for itemizing, reconciling and analyzing telephone activity.
During times of economic downturns business look to consolidate, solidify and aggressively hunt for new opportunities. Communication facilities are the essential lifeline to every business. It is imperative to accurately determine whether business communication infrastructure is functioning smoothly and effectively. Regardless of the size of the organization, whether small business or enterprise, issues often arise that require a robust total communication management solution.
Often managers are unaware of misuse, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and the bottom line. Communication management solutions such as call accounting can help shield companies from system overload and fraudulent activity. A seasoned call accounting system can pinpoint bottlenecks and highlight unusual or suspicious activity.
Shadow CMS Call Accounting for the Enterprise can help reconcile carrier invoices with business activity. Some businesses make it a practice to bill employees for excessive non-business and long distance calls. In many cases, the call accounting system acts as a watchdog and reduces personal activity. This results in more right to business calls and greater productivity. Some studies suggest that proper telecom accountability can result in a 10% to 30% savings in telecom expenses.
It is far more important during times of belt tightening that call accounting is employed. You cannot manage what you cannot measure. Effective communication management increases the bottom line.
About RSI
Founded in 1990, Resource Software International Ltd. (RSI) is a leading developer, manufacturer and distributor of a broad range of total unified communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, hospitality management, real-time dashboard, CRM integration, presence console and mobile tracking. For more information visit our website at http://www.telecost.com
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect
RSI Cloud Call Accounting 2.1 Awarded Compatability With Avaya Aura CM and Session Manager 6.2
FOR IMMEDIATE RELEASE
Issued: May 17, 2013
Product: RSI Cloud Call Accounting 2.1
Register at: www.rsicloud.com
Platforms: Avaya Aura Communication Manager 6.2 & Avaya Aura Session Manager 6.2
Resource Software International Ltd. (RSI) has been granted a Letter of Compliance from Avaya DevConnect Compliance Testing of the Avaya Aura Communication Manager 6.2 and Avaya Aura Session Manager 6.2.
Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate communication facilities information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, land line, mobile, exception and diagnostic management reports your organization needs. RSI takes full control of
data collection, processing and real time access to reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime!
The free flow of communication is imperative to your business lifeline. The invaluable metrics collected from Avaya Aura Communication Manager and Avaya Aura Session Manager (added to previously tested Avaya IP Office) assist business in configuring and fine tuning their communication facilities. RSI Cloud Call Accounting offers a dynamic set of cloud based reports that can improve network performance, cut misuse and abuse, improve productivity and increase your bottom line.
About RSI
Founded in 1990, Resource Software International Ltd. (RSI) is a leading developer, manufacturer and distributor of a broad range of total unified communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, hospitality management, real-time dashboard, CRM integration, presence console and mobile tracking. For more information visit our website at http://www.telecost.com
About Avaya
Issued: May 17, 2013
Product: RSI Cloud Call Accounting 2.1
Register at: www.rsicloud.com
Platforms: Avaya Aura Communication Manager 6.2 & Avaya Aura Session Manager 6.2
Resource Software International Ltd. (RSI) has been granted a Letter of Compliance from Avaya DevConnect Compliance Testing of the Avaya Aura Communication Manager 6.2 and Avaya Aura Session Manager 6.2.
Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate communication facilities information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, land line, mobile, exception and diagnostic management reports your organization needs. RSI takes full control of
data collection, processing and real time access to reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime! The free flow of communication is imperative to your business lifeline. The invaluable metrics collected from Avaya Aura Communication Manager and Avaya Aura Session Manager (added to previously tested Avaya IP Office) assist business in configuring and fine tuning their communication facilities. RSI Cloud Call Accounting offers a dynamic set of cloud based reports that can improve network performance, cut misuse and abuse, improve productivity and increase your bottom line.
About RSI
Founded in 1990, Resource Software International Ltd. (RSI) is a leading developer, manufacturer and distributor of a broad range of total unified communication management solutions for every enterprise. RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem. We offer a wide range of products including call accounting, hospitality management, real-time dashboard, CRM integration, presence console and mobile tracking. For more information visit our website at http://www.telecost.com
About Avaya
Avaya is a global provider of business collaboration and communications
solutions, providing unified communications, contact centers, networking and
related services to companies of all sizes around the world. For more
information please visit www.avaya.com. For more
information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
Tuesday, May 14, 2013
RSI Shadow CMS Call Accounting for the Enterprise Granted Compatibility With Cisco Business Edition 6000
FOR IMMEDIATE RELEASE
Shadow CMS Enterprise, 4.2 has tested compatible with BE6000, 8.5. The Cisco Compatible logo signifies that Resource Software International Ltd. (RSI)'s product has undergone interoperability testing by Resource Software International Ltd. (RSI) together with Cisco, based on testing criteria set by Cisco.
Cisco® Business Edition 6000 (formerly Cisco Unified
Communications Manager Business Edition 6000) is designed for organizations
with up to 1000 employees. The solution offers premium voice, video,
mobility, messaging, conferencing, instant messaging and presence, and contact
center features on a single, integrated platform. The solution provides core
communication capabilities that midsize businesses need for improved
collaboration across their value chain.
Resource Software International Ltd. (RSI) is solely responsible for the support and warranty of its product. Cisco makes no warranties, express or implied, with respect to Resource Software International Ltd. (RSI)'s product or its interoperation with the listed Cisco product(s) and disclaims any implied warranties of merchantability, fitness for a particular use, or against infringement.
Friday, May 10, 2013
Join us at IAUG 2013 And Discover How To Manage the Health of Your Business Lifeline
Why leave your business lifeline to chance? RSI specializes in harnessing telecom metrics to track, monitor and manage the performance of network facilities resulting in a more dynamic, responsive and productive communication ecosystem.
You keep your company connected all year long. Come spend five days learning how to do it better at IAUG CONVERGE2013, the top conference for telecommunications professionals.
During the conference, RSI will be demonstrating a solutions portfolio that empowers our customers to take control of their unified communications infrastructure. We will highlight solutions tailored for Avaya customers that leverage our DevConnect Technology Partner relationship:
· Active Management
Call Accounting, Cradle-to-Grave, Call Recordings and Traffic Analysis
· Real Time Monitoring
Visual Dashboard and Emergency Notification
· Customer Interaction
CRM Integration and Screen Pop
· Contact Center Management
Agent and Queue Reporting
· Cloud Services
Call Detail and Mobile Tracking
No other conference brings people from every corner of the Avaya ecosystem to one place. Register now and ensure you have a seat at the premier event for the Avaya user community this June in Orlando.
RSI offers a wide range of products including call accounting,
call center reporting, hospitality management, real-time dashboard, CRM
integration, presence console and mobile tracking. RSI will be showcasing their latest
releases of Call Accounting for SME, Hospitality, Health Care, Enterprise
and the Cloud, Onsite Notification, Switch Administration, CRM integration and Real
Time Dashboard for monitoring call
centre metrics.
Visit RSI at booth #500.
See you there!
www.telecost.com
www.telecost.com
Thursday, May 2, 2013
RSI In Avaya DevConnect Spotlight
Meet this week's DevConnect Technology Partner RSI, Resource Software International, Ltd.
We interviewed Rito Salomone, President of RSI, and asked him to tell us about the company he founded and share his thoughts about the communications industry in the years ahead. RSI is headquartered in Oshawa, Ontario, Canada.
Question #1 – What is the primary focus of your business?
RSI is internationally recognized as a leading developer and manufacturer of robust, cutting edge total communication management solutions for enterprises of all sizes including hospitality, healthcare, retail, government and general business environments. Our applications help our mutual customers to monitor and manage their communication ecosystem resulting in a more dynamic and responsive communication ecosystem.
Question #2 – Tell me something about the history of your company.
Resource Software International Ltd. (RSI) was founded in 1990 with the goal of becoming the leading provider of total unified communications management solutions for every enterprise around the globe. RSI deployed its first flagship call accounting application in early 1992 in one of North America’s largest insurance brokerage firm. The software, now known as Shadow CMS Enterprise, has undergone many iterations and boasts a global installed base of over 20,000 locations in many industry segments including high profile luxury hotel chains, prestigious law firms, government agencies, sports franchises and major corporations.
Question #3 – What fundamental shifts to you see coming in the communications industry?
In the not so distant past, communication management meant tracking land line calls from analog switches and reconciling them against vendor telephone invoices. The convergence of voice and data, adoption of IP telephony, and personal mobile devices have resulted in a variety of entry points into an organization, RSI is constantly evolving its spectrum of services to adapt to these constantly changing channels of communication. RSI recognizes the frustration and challenges of communication managers to maintain the health of their communication facilities. We offer a comprehensive umbrella of solutions that brings all facilities under one roof employing our desktop or cloud-based solutions.
Question #4 - What is the value of being a DevConnect Technology Partner?
As a proud Avaya DevConnect member, RSI is focused on providing Avaya customers with training and resources that offer insight about the health of their communication ecosystem. RSI is an avid Avaya DevConnect Technology Partner and has worked with Avaya for many years. We believe that our strong relationship has resulted in countless mutually beneficial deployments that have achieved the desired goals of our customers. RSI offers several Avaya compliant solutions to our business partners and customers. Several of our core solutions are recognized as Avaya SMEC Premier Partner Solutions and others are marketed through the Avaya Select Product Program. RSI believes that the DevConnect Technology Partner program has maximized our visibility within Avaya, our Business Partners and the business world. More importantly, we have attained greater credibility with our customers.
Question #5 – What is the most important thing you’d like our Facebook community to know about your company?
RSI helps companies harness their communication data and offers concrete analysis resulting in a healthy, responsive and productive communication ecosystem.
Read more about RSI in the DevConnect Marketplace: https://www.devconnectmarketplace.com/resource-software-international-ltd-rsi
Question #1 – What is the primary focus of your business?
RSI is internationally recognized as a leading developer and manufacturer of robust, cutting edge total communication management solutions for enterprises of all sizes including hospitality, healthcare, retail, government and general business environments. Our applications help our mutual customers to monitor and manage their communication ecosystem resulting in a more dynamic and responsive communication ecosystem.
Question #2 – Tell me something about the history of your company.
Resource Software International Ltd. (RSI) was founded in 1990 with the goal of becoming the leading provider of total unified communications management solutions for every enterprise around the globe. RSI deployed its first flagship call accounting application in early 1992 in one of North America’s largest insurance brokerage firm. The software, now known as Shadow CMS Enterprise, has undergone many iterations and boasts a global installed base of over 20,000 locations in many industry segments including high profile luxury hotel chains, prestigious law firms, government agencies, sports franchises and major corporations.
Question #3 – What fundamental shifts to you see coming in the communications industry?
In the not so distant past, communication management meant tracking land line calls from analog switches and reconciling them against vendor telephone invoices. The convergence of voice and data, adoption of IP telephony, and personal mobile devices have resulted in a variety of entry points into an organization, RSI is constantly evolving its spectrum of services to adapt to these constantly changing channels of communication. RSI recognizes the frustration and challenges of communication managers to maintain the health of their communication facilities. We offer a comprehensive umbrella of solutions that brings all facilities under one roof employing our desktop or cloud-based solutions.
Question #4 - What is the value of being a DevConnect Technology Partner?
As a proud Avaya DevConnect member, RSI is focused on providing Avaya customers with training and resources that offer insight about the health of their communication ecosystem. RSI is an avid Avaya DevConnect Technology Partner and has worked with Avaya for many years. We believe that our strong relationship has resulted in countless mutually beneficial deployments that have achieved the desired goals of our customers. RSI offers several Avaya compliant solutions to our business partners and customers. Several of our core solutions are recognized as Avaya SMEC Premier Partner Solutions and others are marketed through the Avaya Select Product Program. RSI believes that the DevConnect Technology Partner program has maximized our visibility within Avaya, our Business Partners and the business world. More importantly, we have attained greater credibility with our customers.
Question #5 – What is the most important thing you’d like our Facebook community to know about your company?
RSI helps companies harness their communication data and offers concrete analysis resulting in a healthy, responsive and productive communication ecosystem.
Read more about RSI in the DevConnect Marketplace: https://www.devconnectmarketplace.com/resource-software-international-ltd-rsi
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